Amal P.
Challenging return process
An update dated July 13 - I was finally able to make a return. I stand firm that the return process was difficult. It took multiple emails to get a return label. In addition, the return portal consistently stated: disabled. Returns are difficult. Customer service is challenging. I have upgraded the review to three stars, because the return was finally accepted. I will not purchase from SweetFlexx again.
Response from Sweetflexx.comJul 14, 2026
We're truly sorry to hear that this was your experience. This is not the experience we want any customer to have, and we completely understand how frustrating and exhausting it must have felt. We sincerely apologize if our return process caused unnecessary delays or made you feel like you were being given the runaround. That is never our intention. We want our customers to feel supported every step of the way, and we're disappointed that we fell short in your case. Hi Amal! We've just sent you an email because we'd genuinely appreciate the opportunity to make this right and earn back your trust. Thank you for taking the time to share your honest feedback. We hope you'll give us the opportunity to turn this experience around.