We’re on a mission to help women live healthier lives by making every step count.We believe that embracing resistance is the key to being your best self.We view challenges and obstacles in life as opportunities for growth.We understand that time is precious.So we created stylish activewear with built-in resistance bands to help you tone your legs and look cute without changing your daily routine – no gym required.Sweetflexx is more than cute clothing. We're a community of strong individuals who choose to live healthy and positive lives together by embracing resistance!
Sweetflexx.com (sweetflexx.com) has 62 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Website
sweetflexx.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
5 Stars for Product
1 Star (less if they had it) for RETURNS & EXCHANGES
I have made NUMEROUS attempts to do an exchange of 2 items. Their stupid online portal is INFURIATING and keeps looping back (you can only return or exchange one item at a time). IF YOU ORDER YOU BETTER BE SURE OF YOUR SIZE or you will be stuck with unwearable and quite expensive items with NO HELP getting exchanged.
Response from Sweetflexx.comOct 23, 2026
Hi Karyn! We’re so sorry for the frustration you’ve experienced with our exchange process. 💙 We truly appreciate your kind words about our leggings, and we never want the experience of exchanging them to take away from your love for our products.
We’ve sent you an email so we can personally help you with the exchange of both items. When you have a moment, could you please reply to our email? We’d love the opportunity to work through this with you and make things right. You shouldn’t have to struggle with the process alone, and we’re here to help! 💙
CC
Cathy C.
Don't try and return them
I suppose they are great unless you want to return the items. Email after email with little to no reply. Promise they'll send a label - no label. Buyer beware. Hope you love the leggings and that you don't have to return them
LV
LG - V.
Can't return and unresponsive customer service
Like others on this site, we have tried to return product and have gotten zero response to multiple emails. The return portal doesn't work and apparently hasn't for some time. Now some of the product is past the 30 days (due to their delay) so they may not accept the items, if they even respond at all. We kept a couple of items, but so far are out the cost of four others. Lots of apologies in the other complaints but clearly no effort to fix the problems. It's not worth the aggravation and cost.
Response from Sweetflexx.comSep 2, 2026
Hi Virginia! We’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we want anyone to receive, especially after you’ve made multiple attempts to contact us and complete your return.
Could you please provide your order number so we can locate your purchase, review the return timeline, and work to resolve this for you as quickly as possible?
SJ
Sharon Jordan A.
Don’t order
Sweet flex advertises their products are returnable. I emailed the company the day after receiving my leggings in the mail. Mark emailed me back saying a return will not be a problem but first he wanted to know why I was returning them. I responded to his email stating that they did not fit correctly and please provide me with information on how to return them. I never heard back from Mark. I have emailed the company three times and have not heard anything back from them. Please do not order anything from this company or you might be out your money.
Response from Sweetflexx.comJul 16, 2026
Hi Sharon! We're so sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.
We have checked your order and can see that Marc has sent two emails with the return instructions. If you haven't received them, please check your spam or junk folder, as they may have ended up there.
If you need any further assistance or have any questions about the return process, please let us know. We're more than happy to help and want to make sure everything gets resolved for you.
KG
kristi G.
Need to return and no one responds
I ordered 2 pair didn’t like the pattern on them and they didn’t fit (I do have a friend that likes hers) why I won’t give them more stars is the fact that I have emailed 5 times and still no word back on how to return. Been very frustrating!! Phone number I got from website doesn’t work.
Response from Sweetflexx.comJul 14, 2026
Hi Kristi! We're so sorry for the frustration you experienced, and we sincerely apologize that this happened.
We reviewed your case and can see that our team did respond to your emails, but it appears that for some reason some of our replies may not have reached your inbox. We understand how frustrating that must have been, especially when you were simply trying to process a return.
We're glad to see that your return has since been resolved, but we're truly sorry for the inconvenience and confusion along the way.
Your experience is important to us, and if there's anything we can do to earn back your trust, we'd love the opportunity. Please don't hesitate to let us know—we're always here to help.
Thank you for your feedback and for giving Sweetflexx a try.
DE
Debbie
The leggings are worthless
The leggings that I received were not as described they are just tight leggings. Basically, if you wear them in the heat, or you walking or go exercise you’re definitely going to sweat, but that’s what any type of leggings they are not worth the hype. Do not expect the results these people are telling you it will not happen. On top of that when I did do a review on them. The person reached out to me and asked me if I wanted to do a or exchange but because they did not have the same comparable type of leggings that I paid for the other ones are because they were all cheaper than they told me they oops you’re passed the 30 days; so sorry but no refund. That’s why I hate buying anything online when it comes to clothes.
Response from Sweetflexx.comJul 14, 2026
Hi Debbie! We're truly sorry to hear that our leggings didn't meet your expectations, and we understand how disappointing this experience has been.
Our goal has always been to create resistance leggings that help make everyday movement and workouts more challenging, but we also recognize that everyone's experience can be different. We're sorry that the product didn't provide the results you were expecting.
We're also sorry for the frustration regarding your exchange and refund experience. We understand why that left you feeling disappointed. While our return policy does have a 30-day refund window, we never want anyone to feel like their concerns aren't being heard or that they don't have options.
We genuinely appreciate you sharing your honest feedback, as it helps us improve. If you're open to it, we'd love the opportunity to take another look at your situation and see if there's anything we can do to make this right. Please reach out to us directly or reply to our email—we'd be grateful for the chance to earn back your trust.
GL
Glenda L.
Ordered leggings with booty bands…
Ordered leggings with booty bands thinking they were supposedly the most resistance. They fell down in the back as I walked which is apparently a known issue and super irritating to have to pull your leggings up repeatedly. Contacted company re this issue. Super nice response from Joy saying return them even though one pair was worn and they’ll make it right. She sent a return label (no form or anything to fill out to include inside, but most companies use the return label as an identifier nowadays). Returned leggings, tracking showed they were delivered to the address on the label and when I contacted Joy directly as well as customer service thru their site, no reply at all. Totally ghosted me. So I not only don’t have any leggings, but am out well over $100. So they took my money and gave me absolutely nothing after saying I would be able to get the full flex leggings as a replacement. I have all documentation of the conversation with Joy promising me this resolution, but it’s hard to get satisfaction when they don’t respond to any inquiry. What I thought was going to be a nice experience according to Joy in customer service ended up being a rip off. Horrible experience. Date of experience is an estimate as I have been wasting my time on trying to get this resolved for months!
Response from Sweetflexx.comJul 14, 2026
Hi Glenda! We're truly sorry for how this experience turned out, and we sincerely apologize for the frustration and disappointment it caused.
First, thank you for recognizing Joy's efforts to help. We're especially sorry that after a positive start, you felt like we stopped communicating. That is never the experience we want any customer to have.
We have reviewed your case and can confirm that your refund has since been processed. We understand that the lack of communication during the process left you feeling ignored, and for that, we sincerely apologize. We know how upsetting it must have been to see your return delivered while waiting for an update.
Your feedback is incredibly valuable, and we're using experiences like yours to improve our communication so no customer is left wondering what happened to their return or replacement.
If there's anything else we can do for you, or if you have any questions about your replacement, please don't hesitate to reach out. We truly appreciate your patience and the opportunity to make this right, and we hope we can earn back your trust.
EP
Emma P.
Credit card charged. Product not shipped. Customer service worthless.
I ordered Christmas gift on December 1. Credit card charged 12/3. No delivery by 12/21. Was told product was delivered - which I had to prove to them it wasn't. Explained I needed by Christmas. Was told it would be expedited for the holiday timeline. Product wasn't shipped until 12/24. It's now January 2nd. Tracking says it's still several states away. If it ever arrives I'll have to pay to reship the gift to recipient out of state. These guys are out of control. Buy someone else's product.
Response from Sweetflexx.comJul 14, 2026
Hi Emma! We're truly sorry that your order didn't arrive in time for Christmas, especially after you let us know it was intended as a gift. We understand how disappointing and stressful that must have been, and we sincerely apologize for letting you down.
After reviewing your order, we can see that this occurred during an unusually high holiday shipping period. While we did our best to expedite your replacement, it unfortunately didn't move through the carrier's network as quickly as expected. We know that doesn't change the frustration or inconvenience you experienced.
Your feedback is important to us, and we're sorry we fell short during such an important time. If there's anything we can still do to make things right or regain your trust, we'd truly appreciate the opportunity. Please don't hesitate to reach out to us directly—we're here to help.
Thank you for taking the time to share your experience.
