UPDATE AFTER REPLY FROM SWEEPSTAKE.MOBI: SO NO ONE AND I DO MEAN NO ONE HAS SENT ME AN EMAIL(EVIDENCE OF SENT EMAIL?? DOUBT IT)) AND WHAT LEGIT COMPANY BANS A CUSTOMER FOR COMPLAINING INSTEAD OF FIXING THE PROBLEM? YOU ARE A SCAM COMPANY TRYING TO SAVE FACE WHEN ALL YOU HAD TO DO TO SHUT ME UP IS REFUND THE MONEY YOU STOLE FROM MY ACCOUNT! DID U TRY THAT B4 YOU BANNED ME? NOPE!! FEEL FREE TO REACH OUT TO YOU?? BEEN THERE, DONE THAT, GOT A T-SHIRT! YOU SOUND RIDICULOUS!! FEEL FREE TO REFUND MY STOLEN MONEY ANYTIME! CONSUMERS BEWARE.
Like the other customer below me, I also won $500 wheel spin. Ok it was a glitch fine. But ALL my money was taken from wallet! Including money I deposited! I've emailed admin at sweepstake.mobi numerous times without response and also talked to the rude chat agents and nobody seems to understand that I don't give a 🤬 about the glitch because your wheel super sucks and never pays 98.9 % of the time anyways (the spin is never worth the post on Facebook you make ppl post to Receive it) I WANT MY MONEY BACK THAT I DEPOSITED. ALSO NEVER RECEIVED MY HAPPY HOUR DEPOSIT BONUS. I AM WAITING FOR SOMEONE TO CORRECT BEFORE I REPORT FRAUD ON SWEEPSTAKE.MOBI CHARGES ON MY CARD....UPDATE 11/08/23 STILL NO RESPONSE FROM ADMIN EMAIL. THEY STOLE MY MONEY AND SURPRISE!(NOT) ACCOUNT BANNED! WHY? ALL I DID WAS ASK FOR WHATS RIGHTFULLY MINE! THEY HAVE HORRIBLE CUSTOMER SERVICE IF I COULD RATE NEGATIVE STARS I WOULD. THEY ARE INTERNET THIEVES AND IF THE MONEY THEY STOLE FROM ME WAS THE COST OF KNOWING WHO IM DOING BUSINESS WITH I GOT OFF CHEAP!! AND WILL GLADLY BE TAKING MY MONEY TO A LEGIT BUSINESS.
Response from sweepstake.mobiNov 8, 2023
We have tried contacting you multiple times through email and phone you have never responded going forward we have banned your account from our platform because we don't think you should play somewhere you have so many complaints about feel free to reach us through phone.
Edit - The person has been using a fake identity and fake phone number.
https://sweepstake.mobi/about.php
KK
k K.
My experience with this site
Won 500 from wheel. Made a deposit to Vblink. Transaction failed and funds was removed from account. Contacted live support. Responded “There was an technicall issue they had to be removed, everyone got tghem if you have any isssue email managment”
Me-What happened to the funds? Will it be deposited later?
Agent-theres was an technicall issue they had to be removed, everyone got tghem if you have any isssue email managment
andd no
Me-So I lost those money?
Agent-yes
LA
Louie A.
I had in issue mangment called me on…
I had in issue mangment called me on the phone to resolve the issue they do Mv every thing in there power to keep you happy .that’s what keeps me coming back every time because they will take care of you.
CJ
Crystal J.
You don't want to play here
Update 12.19.23
They still harassing me here but keep sending bonuses via email.The link they shared, "my truth" in the reply,is saying the charge is fraudulent b/c I disputed the payments sent to them because they're a fraudulent business, not that I'm a fraud. I won the disput
Reply 10.16.
I didn't realize my bank debit cards were stolen by me.
Update 10.16.23
They canceled my payout today without a valid reason. They claimed I have multiple accounts. I have one account & it is the only one I have ever played with & deposited on. I have only withdrawn one other time with them & that was all the way back in April. They mentioned me having multiple accounts last week when I spoke to them on the phone & I told them then I had no idea what they were referring to & he said he was going to cancel the other account & said himself that someone else had probably created another account with my info & it would all be okay & he would process my payout, which they did a few days later. Now the day scheduled for my deposit, they canceled it. So if he didn't believe me then, why send the payment?
These people are scandalous cheats & frauds. If you play with them after reading this, I wish you the best.
In my opinion they are refusing to pay me because I wouldn't delete my review on here.
Update 10.14.23
I have sent 2 emails solely to update my phone and spoke to them on the phone about updating my number since the last update so I can get my cash out. They still have not updated my phone number.
They processed my cash out once 2 days ago but had to cancel it because they used old account information instead of the updated information, and they said they would process the cash out again immediately to the correct bank account. That was 2 days ago and my cash out is still pending.
It has been 1 week since I originally requested my cash out. It was denied after almost 4 days for my phone number not being updated on my account. It was denied the second time because the wrong Checking account info was used. Now, on the third attempt, it is still pending after 2 days.
Since I spoke to them 2 days ago, I have asked live support for help updating my phone number again and they just tell me to email management. I've emailed them twice and have gotten no response.
Even though they won't respond to my cash out inquiries, I got an email from them asking me to change my review. This review is not out of spite or to be vengeful. Everything I have said is 100% true and I have many screenshots, chat logs, and emails to prove it. If they don't like my review, then that's on them because this review is based off my own personal experience with them.
I just want my cashout and then I have no intention of ever playing with them again.
Reply to Sweepstake.mobi 10.12.23
There have been no other emails sent to me from you today besides the one where I was falsely accused of registering under a fake number as an excuse to not honor my cash out request after almost 4 days. I replied to it already.
Updated Information 10.12.23
I received an email from Sweepstake.mobi at 1:49pm today stating they canceled my cash out request because I registered under a fake phone number. I've had an account with them for about a year and switched phone companies about a month ago, so, yes I currently have a new number. The number on the account is my old phone number, not a fake number, and I have no idea how to update it on their website. There is no instruction on their page on how to update a phone number and live support didn't bother to even answer me when I asked them about it. How am is supposed to update my phone number under those circumstances? What does my phone number matter when they have my email and banking information? This is not the first time I've cashed out with them. Ive deposited with them I dont know how many times. But my phone number not being updated is a severe security issue preventing them from cashing me out when they take my money just fine? Yeah, right.
So, to sum up, they really just emailed me implying I'm scamming them in some way because the number on my account is no longer active and declined my cashout request after 4 days of waiting as a result. So, I am now changing my rating for them to 1 star.
Original review
Sweepstake.mobi has an excellent selection of platforms and are quick at processing deposits to your wallet or selected game most of the time. Customer service is sarcastically rude most of the time and will flat out ignore you while in live chat. They are very slow at cashing out your winnings but will tell you they process faster if you give them a big tip. Ive been waiting 3.5 days for $120. For me, it's hard to get games to hit through them. I can play the same platforms under another account with another provider and my winning ratio is better 9 times out of 10. The main reason I still play with them is because they accept debit cards.
Response from sweepstake.mobiOct 16, 2023
Update : 10:16:2023
Version of miss Crystal's Truth - https://prnt.sc/S35zIgMYgCd6
Banned your account for identity theft and using stolen credit cards on the website
We have banned your account for multiple counts of chargebacks and canceled your withdraw.
KS
K.S.
Play here if you like win
Sweepstakesmobi is the place to be at if you enjoy winning. Nothing bad to say about the site.
AR
Ashley R.
great customer services
great customer services, really helpful , plenty off game platforms and cool ones, would come back again
IC
Isaiah C.
Website is one of a kind highly…
Website is one of a kind highly recommended with all the games they provide
CF
Carly F.
I requested a cashout and not only did…
I requested a cashout and not only did they get back to me immediately, they processed my cash out immediately and was in my PayPal account within 2 hours. They are 100% legit. As long as your polite and respectful, as one should be, they give you 100% quality service. I will be one of their most loyal customers 😌