Dana J.
It's a nightmare I have been waiting…
It's a nightmare I have been waiting for the rest of my redemption since the 7th I 1st played here on the 7th made a purchase on the same day I was up to 3000 when I tried to redeem it said I could only redeem 1000 at a time which is crazy to me what if you win a jackpot or a really big hit it would take months to get it all BC on top of the 1000 limit it also says you have to wait 24 hrs to request another redemption so I had to request on the 7 th on the 8th and on the9th by this time it was a request for 1000on the 7th which I did get on the 10th but this is where it gets crazy So then on the platform in my history it now shows that I made a request for all 3 on the 10th on the same day which isn't possible BC it wouldn't let me plus when I message them about it they said well you just requested this on the 10th iam still waiting on a 1000 I requested on the 8th and 800 I requested on the 9th it was 800 BC I played 200 by the time it let my redeem I just keep getting the runaround around if I was paid on one the 10th where is the rest ? And how is it on my history has it changed to it looking as if I requested all of them on the 10th when one of them was already paid to me it looks like they dont like paying in you win over 500 and I was treated very rude by the customer service team was told if I bug team again I would be blocked from messaging them This has been a bad experience you would think that winning almost 3k would be a good experience Update blocked my account after changing the dates and saying I had multiple accounts which i did not this place is a scam they will take your money but when you win they will keep it iam turning this over to the fraud c13 for fraud... UP DATE ... as of January 7th 2026 I was told that they was not going to give me my other $1,800 that I had multiple accounts under a different email address I had only one account with them and I created it on December 7th which is the day that I won they paid me $1,000 they had sent me to their fraud department to be checked out befour they gave me the 1st 1000 and then it was when they went to pay me the next partyhr 1800 of the money that they said I had multiple accounts but they didn't say that at the beginning I literally had one account with them and I wouldn't even know how to create two accounts but I do know that they had changed my Redemption date on multiple occasions they had went into my account and change the dates to their convenience and kept putting it off they also canceled my Redemption and then resubmitted it on the same day which I was told you could not do 2 redemptions on the same day so Ithey are saying they're not giving me my money update TO there reply They are lying i had only one account they had just launched maybe one month b4 I signed up WE have 3 of us who live in my house and all of us signed under our own names and own phone # our own emails But Never did i have 2 accounts this place is a fraud and I will take it to the highest i can take it to prove it I dont want this to happen to anyone else they also went into my SweepJungle account on a few different dates and changed dates and changed redemption dates once while I was on live chat with them they canceled a redemption and asked me why i canceled it Then they made the redemption again which i had had been waiting on it at the time for over a week I never did get the last of the 1800 then they came up with multiple accounts crap I heard they do this to keep from paying but I asked to see proof That I had more them on acct...BC i knew I didnt and they never would show it If there was another account made there is a way to see which IP address it was done from and I can tell you it wont be from mine Iam going to show everyone how big of fake /fraud this place is
Response from SweepJungleFeb 25, 2026
Dear Dana, Thank you for taking the time to share your experience. We understand how upsetting this situation feels and truly regret the frustration it caused. After a thorough review, our Fraud team identified multiple accounts linked to the same user, which is prohibited under our Terms & Conditions. As a result, the related purchases were refunded, and further redemptions could not be processed. We’re very sorry for the disappointment this caused and appreciate your understanding that these actions are required to keep the platform fair and secure for everyone. Warm wishes from the jungle 🐾 SweepJungle Support Team 🌴