SWAUReviews of swau.com

Worst company I have ever did business with and I regret it so much. From the run around, to constantly delaying signings to where people have been waiting years, to disrespectful customer service where they told me if I wanted them to throw my item away like What the heck you bums? Seriously I tried to give them a chance but they and the rest of their cult like following will hate on your items if it’s not authenticated by their worthless SWAU sticker. It’s so funny to me people actually have those worthless stickers on their items because it makes your items value go way down I mean SWAU is only known as a Facebook group therefore not everyone would know them like the best authentication companies such as PSA, Beckett, and JSA. Who all will get your item way more money than swau for sure. Truly hope your company shuts down forever and I know I’m not the only one that feels this way. You all have truly ruined autographs for collectors and fans alike.

Over the last three months i have contacted them several times through their website. I never get an answer. Very poor service. I emailed them again. Now 10 days later still no reply. Why do they not answer ??

I bought an item directly from them (8x10 signed photo). I followed the page to see when things would be sent back. Saw many other sent, waited and waited, and nothing. I finally reached out to them and they said they had lost my item and could not offer a replacement. It happens, I get it. They would only reimburse me with a gift card which wasn’t great but I accepted and was ready to just move on. A few weeks later in one of their big inventory drops, the EXACT item I ordered showed up priced 40% higher than what I paid to have signed. I made a post on their Facebook and it was up for a few minutes until the admins deleted it. In that time I got 15+ Facebook messages from other members talking about a similar experience and people out hundreds. Sometimes it goes well with SWAU, but when it doesn’t, beware!

My funko send in came back damaged beyond repair and it took over a month to get a response and not only that they tried to blame UPS and put a claim in through UPS so they weren’t losing money. It was definitely not an ups problem. Never use these guys for convention orders only use for rare signers.

I used them three times for their send in services. The first time went great. The second time, they couldn’t find my item but then it turned up thankfully. The third time, they lost my item. They did reimburse me the cost of the item. But I no longer trust them.

They are legit but terrible business people. Signings take months and often get postponed without notice. I sent them a “Stranger Things” poster to be signed by Winona Ryder. This was months ago. I also need it signed by Finn Wolfhard who is appearing at a show next month. Since the Ryder signing is delayed, I asked SWAU if they could return the poster temporarily with me paying for shipping. They said it would be a $50 charge and I would have to skip the Ryder signing. So unbelievably unhelpful. All communication is done by email. There is no phone number to call. Never doing business with them again.

Worst company! Ordered a product in Nov for a Christmas Delivery for my Military brother who was coming in for Christmas from overseas! I received not correspondence ! I reached out to them to see when I could expect my purchase and I was told that it would not be delivered in time for Christmas! I have no gift now for my brother! I wish I would have checked the reviews first! Worst Company EVER!

Scammers. I sent two pictures first one was of signature second the book which captured my socks.. Guess what I got authenticated of my socks are you kidding me. When I sent them email they did the signature it was the same automatic type authentication. Asked for the money back as how can you authenticate my socks and the will not give me their address. Do NOT USE THIS SERVICE. It’s not work a star or a penny.