ChiisaiRamen
Stopped Communicating After Order Was Lost
Ordered item did not arrive. When trying to figure out what happened and it turned out the item is lost, they stopped responding to me. I am in the process of jumping a bunch of hoops to report them to the payment company to get my money back. Unfortunately UPS said that the result of their investigation would only be revealed to the shipper. Unfortunately because they have stopped responding, I have no idea what happened
Response from SWA SabersJan 8, 2025
We are deeply sorry to hear about your experience and the frustration caused by the lost shipment. Occasionally, shipping issues occur that are beyond our immediate control, such as packages being lost or delayed by the carrier. In cases like these, we rely on the carrier's investigation process to locate the package or determine its status. We regret that communication was not maintained on our end during this process. This is not the level of service we strive to provide, and we truly apologize for the inconvenience. Please reach out to us at [email protected] or through our live support on the website so we can resolve this matter for you. Whether it’s issuing a refund, sending a replacement, or following up with UPS, we are committed to ensuring your satisfaction and making this right. Thank you for bringing this to our attention, and we appreciate your patience.