Swanwick Sleep Reviews | Read Customer Reviews of swanwicksleep.com

Swanwick Sleep Reviews | Read Customer Reviews of swanwicksleep.com

Swanwick Sleep reviews

Showing 14 reviews with 1 star · Clear filters

Sam G.
Jan 22, 2025
Apparently zero customer support
I've left several emails. I left a message through their website form. And I called and left a message. Nothing back. The tracking on my order has not updated for almost a month now. So yes, not the best experience.
Response from Swanwick SleepJan 23, 2025
Hello Sam, I sincerely apologize for the delay in our response and for any frustration this may have caused. We truly value your business and want to make things right. I can confirm that your package cleared customs on January 16 at 8:17 PM, and was delivered in Spain on January 18 at 12:42 AM. Please check with your local post office or delivery service to confirm receipt. In the meantime, someone from our customer service team will be reaching out to you immediately to assist further and ensure this is resolved to your satisfaction. Thank you for your patience, and we appreciate the opportunity to make this right.
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Richard Quan C.
Jan 14, 2025
This place is terrible
This place is terrible. I have been waiting more that a month. I bought glasses at the beginning of December 05, 2024. I was sent an email about the Canada post strike, Dec 13, 2024 which I understand, but I track my package and it never left the US, and then 2 days later the strike was over. That was 1 month ago. I track the package today (Jan 13, 2025) and it is still in the US. Sent an email to them, no response.
Response from Swanwick SleepJan 15, 2025
Hello Richard, I’m truly sorry for the long wait and for the frustration you’ve experienced. We understand how disappointing it must be to track your package and see no progress, especially after our initial email about the Canada Post strike. I want to apologize that our previous message may have landed in your spam folder—we realize this only adds to the inconvenience. Please know that our Customer Service team is actively reviewing your order status, and someone will reach out to you shortly to discuss next steps and ensure you’re taken care of. We genuinely appreciate your patience during this time and are committed to making this right. Thank you for giving us the opportunity to improve your experience. We value your support and look forward to resolving this issue as soon as possible.
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Sarah P.
Dec 12, 2024
Horrible customer service
Horrible customer service. Response times were delayed and promotions were not applied that were supplied by swanwick. In order to return a pair of the swanwicks that did not work, I was then charged for the shipping that I originally got for free. I have never seen a company do this before. I was very unhappy with my experience with swanwick.
Response from Swanwick SleepDec 13, 2024
Thank you for sharing your feedback, and I want to sincerely apologize for the experience you’ve had. It’s clear that we fell short of your expectations, and I regret the frustration this has caused. If you’re open to it, I’d love the opportunity to regain your trust. I have sent a personal message to you, please check your inbox. Looking forward to speaking with you soon.
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Melissa M.
Dec 6, 2024
So far not so good guys
So far not so good guys. I’ve been trying to receive return slip from a Melanie with your company and I am getting the run around. We are buying a different pair once we can get this processed. Your company needs to fix the return/exchange process so it’s easier for consumer. Also called your company and LM
Response from Swanwick SleepDec 7, 2024
Hi Melissa, Thank you for bringing this to our attention, and I sincerely apologize for the trouble you’ve had with our return process. I understand how frustrating it must be to feel like you’re not getting the assistance you need, and this is certainly not the experience we want for our customers. I’ll personally ensure that your return/exchange label is being sent to you right away so you can complete the process smoothly. Additionally, I’ll review your interactions with our team to identify where we can improve and make the return/exchange process more seamless for our customers in the future. Your feedback is invaluable, and I appreciate you sharing it so we can make necessary improvements. If there’s anything else I can do to assist, please don’t hesitate to let me know. Thank you for your patience as we work to make this right. Van Nguyen Head of Customer Service
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Michael
Sep 13, 2024
They don’t respond to emails
This company sent me dirty product and will not respond to any of my emails or attempts to return this. AVOID this company, they WILL rob you!
Response from Swanwick SleepOct 22, 2024
Hi Michael. We're sorry you had trouble contacting us. We will attempt to contact you directly to see if we can resolve this.
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Alexis S.
Jul 3, 2024
I ordered a prescription pair of the…
I ordered prescription glasses. They failed to send me the proper frames that I ordered, and they sold me a pair of glasses without the protective coating on the lenses. After complaining and going back-and-forth for several months, trying to exchange the glasses, they refuse to do it without charging me an additional cost. Worst customer service ever as well as experience ordering a product!!!!!!!!! Do not buy these cheap ass glasses or deal with this cheap ass customer service!!!!!
Response from Swanwick SleepNov 12, 2024
Hi Alexis. Our apologies that we're only responding to this now. We only recently begun to use Trustpilot otherwise we would have reached out sooner. I am the CEO of the business and would like to understand what went wrong here. I will put in a request for information through Trustpilot and if you are willing we can discuss your order.
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