SVAKOM UNITED STATES INC.SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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chenxingxing
Acabo de comprarlo y te lo traje para que me devuelvas el dinero, pero no me lo devuelven. Estoy sin palabras. Acabo de comprarlo y les pedí que me devolvieran el dinero, pero no me lo devuelven. Así que soy muy malo con estas personas. Son muy ruidosos y no me dan un reembolso. ¿Cómo se puede justificar esto? No saben nada de esta tienda. No compren en esta tienda, se arrepentirán.
Joseph P.
After a couple uses, it just stopped working. I have bought a new charger in the whole 9 yards and it still will not work. I’m very disappointed. The thought has crossed my mind to go and buy another one, but I refuse if this is the type of product your company sells. Won’t take a charge at all
Response from SVAKOM UNITED STATES INC.Sep 6, 2024
Hi Dear Customer, No worries, we provide a 2-year warranty for our toys. Please check our email and provide the product name or picture so we can proceed with the next step.
Bee
Need more photos showing size of product super tiny. Customer service not helpful wouldn’t let me return
Response from SVAKOM UNITED STATES INC.Aug 20, 2024
Thank you for getting in touch! We value all customer feedback as we endeavor to offer positive experiences. We include product specifications on our website and encourage adults to check these carefully before making a purchase. Cici is ideally shaped for G-spot stimulation, and it is also suitable for delivering vibrating stimulation to the many pleasure zones externally on an adult body. Please don’t hesitate to contact us via online chat, email, or phone if you would like more information about Cici or other SVAKOM products.
AlexH
Purchased the Alex Neo 2, was disappointed. Was very uncomfortable to use and was difficult to assemble the sleeve.
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Did not received the Item
Response from SVAKOM UNITED STATES INC.Jul 8, 2024
Thank you for placing an order on the SVAKOM website! We did arrange the shipment directly according to the address you provided on our website. Then you contacted us via email, claiming that you did not receive the package, and we responded with a clear picture of the delivery proof from the courier. Later it was found that the delivery failed because you provided an unspecific address when placing the order. I think it is not our fault that the package was delivered to the address you provided, and we are still willing to help you out of this situation, I believe our wording in the email is still friendly and did not show any unwillingness to help you out of this situation. We believe that we are still resolving this issue through email, however, we did not hear from you after we provided the delivery proof, and you left this comment, which made us confused.
Budapest_tourist
Had high expectations, seeing the reviews. It may cost something if the product delivers. This one fails.
SP
Device arrived broken. Have reached out to customer service twice and not been contacted to resolve issue.
Response from SVAKOM UNITED STATES INC.Mar 19, 2024
Hi Dear Consumer, We had contacted you but haven’t hear from you. Maybe our emails landed on your junk box. Would you please check and search whether there was email from SVAKOM customer service? So that we can figure out the product issue and proceed with the replacement. Looking forward to your reply.
Jenny G.
I have not received the product and they give me no reason why it happened.
Response from SVAKOM UNITED STATES INC.Dec 18, 2023
Dear customer, Thank you for placing an order from SVAKOM website! We figured out your parcel was delivered on 14 Dec. from the trace. And we haven't receive your email from our customer service email. But we already contacted you just now, please check your inbox and we will help to solve this problem.
