Sutter HealthReviews of sutterhealth.org

Have been trying to get a manager on the phone for two weeks to clarify policy over a delicate medical matter. Given completely incorrect information over the phone twice which lead me in circles and left me with no meds. Cut off phone service consistently after waiting twenty minutes on the phone many times, sent back in a loop to "call the main number" when I try and ask online for clarity on procedures. No manager calls back, no manager on site to walk in and speak with. Pure chaos with misinformation everywhere attached to cheerful people who say, "Why don't you call the complaint department?" Bait and switch. Please. Just let me ask a manager in person for clarity. I've never witnessed anything like this. No one is in charge and certainly no one cares.

Service has has gone way down..found out they dont take Medicare. Rep wasn't great..called corp office ..after on hold for 10min it disconnected. Left message for patient advocate .no call returned. Used to be good hospital

Constant delays for authorized procedures complicated and killed my father. If given a choice do not under any circumstance trust this company with your health or that of your family. Clinicians are average at best, and their oncology and hematology departments will kill your family members with a lack of access to care when needed

You will need to call 911 for a medical emergency before these fools pick up their phone and schedule an appointment. When they do, the person making the appointment is more interested in your submission or starting a fight. IF you ask to speak with someone, who is able willing to help, they place you on hold where your call falls into a "black hole." In short, the administrative staff are more interested in raising your heart rate, instigating fights, and pleasuring themselves by wasting your time. These are bad people. There is nothing close to healing at this place.

Sutter health is the worse I have ever experienced in my entire life. I tried to get an appt with the dr I am signed up with and they would not allow me to speak to the office. I had to leave a voicemail. Then I received a call back stating I could not talk to the dr I had to call a different dr. who ended up being a physicians asst. I was in the hospital got out and was unable to reach anyone. Did not get medications so on and so forth. It is now 2 weeks later and I still cannot get an appt still without medication. I will never ever sign up with Sutterm again. There is more to this than I have written.

My Sutter outpatient lab charges were dramatically higher than expected. A comparison between Sutter and Quest Labs revealed that the nearly $1,800 I paid Sutter would have cost approximately $250 at Quest for the same services. This is a total rip off! Beware and go elsewhere.

They overcharged my son for diagnostic colonoscopy Got paid by insurance over 10K and want him to pay them another 3k Misled him completely Colonoscopy in most of the offices does not cost more than 3k cash Avoid their services

I am extremely disappointed with the service provided by the Billing Department. I have spent a significant amount of time and effort trying to resolve what should be a very simple issue involving an incorrect bill, yet the problem remains unresolved. Despite multiple attempts to address this matter, I continue to receive inconsistent information and no meaningful resolution. This experience has been frustrating, exhausting, and completely unacceptable. It is concerning that such a straightforward billing error has been mishandled for so long, which raises serious questions about the effectiveness of the department and the support being provided to patients. If this matter is not resolved promptly, I will consider pursuing further legal action against PAMF. Additionally, I intend to share my experience publicly to help others understand the level of service I have received. I expect this issue to be reviewed immediately and corrected without further delays. I am also opening a claim at California Department of Insurance (CDI) besides open a small claim at the courthouse. Also the Department of Managed of Health Care of California is already involved in this case. It’s absolutely unacceptable what Sutter Health does to their patients. I definitely do NOT recommend Sutter Health to absolutely ANYONE. Amanda.