Surterra WellnessReviews of surterra.com

Surterra was our place to go, but when a product price went over 400%, we are now going some place else. What a shame.

I’ve been a loyal customer of Surterra Wellness for years, which is why this is so disappointing to write. What used to be a reliable experience has become increasingly inconsistent, and more importantly, misleading. The biggest issue is how delivery and inventory are presented online. Delivery is clearly advertised and appears available when selecting a location and building a cart. I spent a significant amount of time carefully selecting products, applying promotions, and meeting the minimum for delivery—only to find out after the fact that delivery was not actually available. There is no direct way to contact the store to confirm beforehand, and by the time you reach a centralized call center, you’ve already wasted your time. This isn’t just an inconvenience—it creates a false expectation. When a company promotes a service like delivery but doesn’t clearly disclose its limitations upfront, it puts customers in a position where they are making decisions based on incomplete or inaccurate information. That affects everyone, not just one order. The same pattern shows up with inventory and promotions. Products are advertised or appear available online, but when you go to complete your purchase—or even arrive at the store—they are out of stock or unavailable. It often feels like you would need to shop across multiple locations just to complete a single order. At a minimum, inventory and availability should be accurate in real time. In my case, this happened at the worst possible time. I had just had surgery and was specifically trying to use delivery because I could not drive. The expectation that I could rely on the service turned out to be incorrect, and there was no easy workaround. Situations like that are exactly when consistency and transparency matter most. To be fair, the product selection and promotions can still be strong. But the disconnect between what is advertised and what is actually available—both in delivery and inventory—undermines trust and makes the overall experience unreliable. I’m not looking to overstate this, but it does feel like a pattern where the website draws you in with options that aren’t consistently honored in practice. That’s something that should be addressed—not just for customer satisfaction, but for basic transparency

They hire the worst most disrespectful lazy people. Price are ok but usually dry product. I will not waste money here and I advise you do the same.

Over the course of the past year, Surterra has turned into the dirty looking dispensary with sketchy prices and a dwindling inventory. Today I went in to pick up a pre ordered bag and upon arrival, cashing out, not a single thing in the bag was what I ordered. Dwindling customer service and product that can no longer compete make this dispensary a no - go.

I just purchased a few vape items and one of the vape pens would not work right out of the package despite charging.

Banana soda was .5 short :( sucks cuz I love this place but damn half a gram fr