Surterra WellnessReviews of surterra.com

I put in a order on Sunday I was at surttera at 5:55pm they had closed already. Thats not right. Now I have to wait to get my seizure medication. Thanks for closing early.

Surterra was our place to go, but when a product price went over 400%, we are now going some place else. What a shame.

Very sad they raised their prices I was in there multiple times a week to get my medical cannabis but now their prices are so outrageous I’m going back to trulieve now ☹️

Surterra Ft Meyers either can’t get a delivery order correct or items are disappearing between the dispensary and my house. The manager is no help, all concerns phoned in go unaddressed. NEWS FLASH SURTERRA CHANGED THEIR POINTS PROGRAM! It just cost me $133.60 more than I expected to pay on today’s order!

So I'm currently still in the shoulder sling cuz I had rotated cuff surgery and after driving 40 minutes to this dispensary to pick up what I thought was a good deal $16.80 for a distilled pen and some shatter upon arriving to the store I was told it would be $36 I politely asked what happened which one went up in price since 7:00 a.m. and I guess they both went up in price so if you order the day before or if you order the Dale before the stores open they do not honor the price that is very deceptive why allow me to order something when you are closed if you're not going to honor the price when you're open the next day that's very deceptive very illegal this is medically necessary this isn't recreational like in some states when it's medically necessary and you break the law that's bad I already reached out to the state for this I do not recommend people to go here the quality is so so greenhouse flower is their thing they sell it cheap we all know what greenhouse flower means it means garbage and that's their main stuff they push on you there's no they always say 60% off 80% off nothing is ever that good it just seems like when they want to deal they just balloon the price and say 80% off I've never seen there edibles go for 35 but today they said 35 for the edibles 50% off 1750 why yesterday they were $6.25 and it said 50% off that means it would be 12:50 so you know if 80% off at 12:50 it's a whole lot lower than they were asking they like to manipulate the prices the quality is not great the service is never good I always have to wait and then people are always rude to you try muv right across the street the price is better and the service is better too

I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word “try” was especially reassuring. To make matters more practical, the credit provided doesn’t even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on—something I was also informed is “not their problem.” Overall, it’s an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Their site or app does not tell you that some items are greenhouse grown. I got scammed. They also have not added the points to my profile. Their app is also faulty. It’s defaults my store to Tampa when I have updated my profile and location several times to Ft. Lauderdale. They also used my 60% first time discount even though it could not be applied to items i bought.

I’ve been a loyal customer of Surterra Wellness for years, which is why this is so disappointing to write. What used to be a reliable experience has become increasingly inconsistent, and more importantly, misleading. The biggest issue is how delivery and inventory are presented online. Delivery is clearly advertised and appears available when selecting a location and building a cart. I spent a significant amount of time carefully selecting products, applying promotions, and meeting the minimum for delivery—only to find out after the fact that delivery was not actually available. There is no direct way to contact the store to confirm beforehand, and by the time you reach a centralized call center, you’ve already wasted your time. This isn’t just an inconvenience—it creates a false expectation. When a company promotes a service like delivery but doesn’t clearly disclose its limitations upfront, it puts customers in a position where they are making decisions based on incomplete or inaccurate information. That affects everyone, not just one order. The same pattern shows up with inventory and promotions. Products are advertised or appear available online, but when you go to complete your purchase—or even arrive at the store—they are out of stock or unavailable. It often feels like you would need to shop across multiple locations just to complete a single order. At a minimum, inventory and availability should be accurate in real time. In my case, this happened at the worst possible time. I had just had surgery and was specifically trying to use delivery because I could not drive. The expectation that I could rely on the service turned out to be incorrect, and there was no easy workaround. Situations like that are exactly when consistency and transparency matter most. To be fair, the product selection and promotions can still be strong. But the disconnect between what is advertised and what is actually available—both in delivery and inventory—undermines trust and makes the overall experience unreliable. I’m not looking to overstate this, but it does feel like a pattern where the website draws you in with options that aren’t consistently honored in practice. That’s something that should be addressed—not just for customer satisfaction, but for basic transparency