Surterra WellnessReviews of surterra.com

I put in a order on Sunday I was at surttera at 5:55pm they had closed already. Thats not right. Now I have to wait to get my seizure medication. Thanks for closing early.

Surterra Ft Meyers either can’t get a delivery order correct or items are disappearing between the dispensary and my house. The manager is no help, all concerns phoned in go unaddressed. NEWS FLASH SURTERRA CHANGED THEIR POINTS PROGRAM! It just cost me $133.60 more than I expected to pay on today’s order!

So I'm currently still in the shoulder sling cuz I had rotated cuff surgery and after driving 40 minutes to this dispensary to pick up what I thought was a good deal $16.80 for a distilled pen and some shatter upon arriving to the store I was told it would be $36 I politely asked what happened which one went up in price since 7:00 a.m. and I guess they both went up in price so if you order the day before or if you order the Dale before the stores open they do not honor the price that is very deceptive why allow me to order something when you are closed if you're not going to honor the price when you're open the next day that's very deceptive very illegal this is medically necessary this isn't recreational like in some states when it's medically necessary and you break the law that's bad I already reached out to the state for this I do not recommend people to go here the quality is so so greenhouse flower is their thing they sell it cheap we all know what greenhouse flower means it means garbage and that's their main stuff they push on you there's no they always say 60% off 80% off nothing is ever that good it just seems like when they want to deal they just balloon the price and say 80% off I've never seen there edibles go for 35 but today they said 35 for the edibles 50% off 1750 why yesterday they were $6.25 and it said 50% off that means it would be 12:50 so you know if 80% off at 12:50 it's a whole lot lower than they were asking they like to manipulate the prices the quality is not great the service is never good I always have to wait and then people are always rude to you try muv right across the street the price is better and the service is better too

I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word “try” was especially reassuring. To make matters more practical, the credit provided doesn’t even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on—something I was also informed is “not their problem.” Overall, it’s an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Their site or app does not tell you that some items are greenhouse grown. I got scammed. They also have not added the points to my profile. Their app is also faulty. It’s defaults my store to Tampa when I have updated my profile and location several times to Ft. Lauderdale. They also used my 60% first time discount even though it could not be applied to items i bought.

It seems Miami Dade has now come to Delray! Bathroom sign "out of order" when it's working perfectly. Attitude like she owns the place and she's doing you a favor but is a worker/budtender (the short curly hair Macho Spanish girl). Not sure of the name but it sounds like the same one mentioned in another review below. Switching your order without permission to slack on store discounts. THIS IS A MEDICAL FACILITY! Get staff that caters to people who need their Meds not a low budget Dade County 7-11. I used to come here a lot but not anymore! Get rid of the undesirables and keep it wholesome like it used to be! THIS IS A MEDICAL FACILITY! I wonder does corporate headquarters know you are running away customers with that low budget customer service you're providing!!!

I placed an order that got caught up in the state wide computer glitch on the state of floridas system on july 3rd. I was turned away from the store without getting my order. Two days later I tried to get the same order but prices had changed alot like from $20 to $42. I asked to get the same pricing as before and was denied. I followed up with their customer care to see if they would honor the prices as a courtesy to me as this was no ones fault. What followed was an example of a company who does not care about customers issues. After about 4 notes to them which they had a standard response for each and a phone call from them to my voice mail where they left no number or message that they were confused about and then a promised call that has never come. This was an easy request that they totally mangled and now are just ignoring my attempt to get some "customer care." To top it off Surterra is raising prices in a terrible way. Many products have increased to $42 from the 20-25 dollar price range. Their products are not worth that price increase. So with non existent customer care or really customer I don't care to highway robbery on their pricing its time to shop elsewhere.

While I love the store and the employees and their products.... Their website sucks! I have tried ordering on several occasions and not been able to complete my order.