Surterra WellnessReviews of surterra.com

Products and prices are great,staff also but I leave town for a few months and all my points disappeared, over 800! I earned them and they shouldn't be taken away! Not very happy with this policy!

This visit was my second and maybe my last!The first visit the middle aged lady associate was personable and informative,plus told me about any and all benefits since im on SSI Disability and SNAP as im a retired state employee even though I don't look as old as I am I appreciated being treated like a human BUT the young lady who took my order the seconfld visit was cold,couldn't tell me anything other than the sale prices of what I was trying to order,and never mentioned anything about what if any other benefits I qualified for since being on SNAP ect and even then she had this attitude like a "WOKE" entitled brat which I'm too old to deal with that and it's too bad,I thought they had the best concentrates too...

Old edibles and they will only replace if you have any allotment left, meaning they take from u to give to you Even though their product was bad/stale/old, they gave no incentive to come back Customer service lol she was the worse no care for the patient Typical drug dealer feeling from this company and not a caring patient clinic

Terrible. Employees are super rude. I will not go back to this place. I wouldn’t recommend anyone to visit this place.

Surterra is not interested in helping you but rather taking your money. The Pensacola FL location has horrible customer service..and exceptional customer service starts with management. Just because a person applies for an open management position doesn’t mean they make a good manager. Finding the right dosage, strain is not universal for everyone & for every dispensary. I purchased several vapes that were the same. I attempted to exchange unopened, unused vapes in individually vacuumed sealed packages with the receipt for vapes that would better treat my medical needs. I was told I could not exchange. Other dispensaries were willing to provide exceptional customer service that helped assist with the medical needs of the customer. I pray this company doesn’t thrive as well as others bc the lack of care, concern, compassion, and genuine desire to help customers is deficient.

The first time I came in, Ty was really helpful and friendly. She help me pick out some flower and introduce me to bubble hash. This time, I asked some questions about flower, and the girl at the desk just shoved the staple together, photocopied menu at me, refused to answer any questions, and literally said “it’s all on the menu, read it and tell me what you want. “ I am now on my way to the Cannabist in university, where they are always helpful and friendly.

Once they had best employees and now they have gone to hell. Never again Surterra

The cannabis is margainal. The ‘float’ equipment they sell is garbage and the staff are simple. Too high to get the job done correctly.