Stephen W.
cancelled by Adventure Parc
My family have a booking for eight people in August 2020 to attend the adventure parc. We received an email yesterday informing us that due to what is going on in the UK and around the world with the covid 19 virus that the adventure Parc will be closed and that our pre-paid tickets have been cancelled. They have informed us that we will get an E ticket which we could use next year. ( we have not been offered our money back) We totally understand that things need to be cancelled due to the virus however we would like a full refund and not an E-ticket as we have not cancelled our day trip to Adventure Parc (Adventure Parc cancelled which we understand why) and that my family are coming over from New Zealand ( or not due to the virus we will have to wait and see) My family will only be in the UK for three weeks and we are not sure when they will return to the UK. I believe we should of been asked if we wanted an E-ticket or our money back. We totally understand about the Parc having to close however we paid for eight tickets in good faith and we should be given a choice of E-tickets or money back from your customer service as everyone’s situation is different and an E-ticket will not be suitable for everyone. We as a family cannot afford to lose our money as this year has been very difficult for everyone and many of our family have not had any income coming into the house hold due to the virus so please consider the offer of E-tickets or money returned. Thank you