Raven
Bitter and sweet experience
Booked for beginners surfing online even though we have been novices for a while, we still had been advised to do another training session. So we did. Company took all phone and email details. I called in the morning to see if it was ok as it was raining all day. Drove 2 hours and they said that it had been cancelled due to rain. I asked why they had not informed me via text/or email but could not answer the question. Totally dismayed by the way this was handled. I was offered a cup of coffee. Later the money has been refunded and an additional voucher had been sent for us to spend and return. On the back of this voucher, I have given the place a 4 star as it did look fun but the 4-hour drive was a total downer when an sms even 30mins before the session would have been a better decision.