Global Surf IndustriesReviews of surfindustries.com

Bought a Modern Love Child. Took out for first day. First wave fine second wave closed out dismounted the board and board took normal roll in the wave. Knee to Thigh high surf. Pressure from the wave on the side bite fins buckled one of the FCS 2 Fin boxes in and glass and foam compressed and delaminated. Contacted GSI they said it looked like I had ridden it onto the sand and caused the fin to compress the box. Told me to take it back to the shop I purchased it from. Shop won't seek warranty for a new board. Charging me $90 bucks to fix it. Not sure what it will look like, besides the shape the resin colors are really cool. Guess I'll have to wait and see what kind of glass job they do. Fingers crossed they don't destroy the resin job. Ive been surfing a Modern 9'2" long board for 10 years with no issues other than normal pressure dings from use. I love this board and is the reason I purchased the Lovechild. I'm very disappointed in the response or should I say lack of response on a warranty request. Guess its just easier to blame the customer than replacing a board that clearly had a manufacturing defect. Defects happen when you mass produce. Just step up an admit it and make the customer happy. I'm apparently stuck with this thing now hopefully the repair will make the fin box stronger and Ill just deal with what ever the resin lob looks like.

I bought a modern surfboard and the first time I stood up on it my knee went through the top. I thought it was a freak accident so continued surfing and every time I put pressure on the top it caved in. I contacted GSI about it and they said they would get back to me. Months went by with no follow up. I checked back in with them and they said that it was deemed "normal wear and tear" and that they would not be doing anything for me. I've decided to try to fix it myself. As I cut away the damage I can see that the epoxy is extremely thin... not surprised that it couldn't withstand my weight. I weight 170 lbs and this board is supposedly rated for over 240lbs. It's obviously cheaply made, which I'm sure they know and are not interested in taking responsibility for it. Buyer beware.

My experience with GSI has sucked. Potential customers should know that ALL the products GSI sells are made in China or Thailand, and that comes directly from GSI when I asked them Country of Origin of the Creative Army boards. GSI's license agreement boards, like the Waldens Creative Army or HaydenShapes ARE NOT the same builds as directly from the shapers. WARNING! I purchased a ModernSurf X1 Double Wide 8'4" and paid for shipping. The fin box fit up out of the box was horrible and had gaps big enough to get a credit card into! After less than a month the pressure dings on either side of the stringer were so deep the deck actually split open along the stringer for 4" and cracked for much more! Oh, and the leash pin ripped out it 3' waves. GSI drug it out for quite a while than agreed to warranty it. Offered full price of the X1 in credit at their online store but WOULD NOT cover shipping. ( Remember: I paid the original shipping, and the board was junk!) I chose one of GSI's inflatable SUP's as it was the cheapest thing to ship. Wouldn't you know it....the SUP was garbage too! Used it twice in 3 months. Second time it would not hold air long. A quick inspection revealed it was leaking along a seam as well as around the valve area but not the valve itself. This time GSI offers both full in-store credit for the SUP price as well as free shipping. The next day they retracted the offer and now told me the warranty would be 50% off any item in the on-line store as well as free shipping. This sounded like a really, really crappy resolve to warranty a defective item. Reluctantly, I chose a Creative Army surfboard and placed the order online using my credit card. Within minutes I had a confirmation email from both the on-line store as well as the guy helping me with the warranty. The next day I get an email saying they don't ship to my location, and how was I going to pay for it? Meanwhile, they went ahead and charged my credit card but never shipped me any product and never had any agreement from me to pay for shipping. So they took my money before and without providing any services, and did not adhere to the agreement made at the time of purchase for free shipping. Today GSI issued a refund for the Creative Army board that could take up to 30 days for me to see. And I still have an inflatable SUP that does not hold air, and am out the cost difference between the X! and the SUP as well as the shipping costs of the X1 and the SUP. Needless to say, I do not recommend this company to anyone. A web search reveals many other unsatisfied customers spanning over a decade. Great business model. And the carbon footprint for all those Chinese boards that will end up in landfills because they don't float! I learned my lesson about GSI . I hope others can use my experience to make a better choice as a consumer. GSI Sucks!

They crack real easy & the paint chips of before you walk out of the store... I have had three of these boards. I believe they are not made like they used to be made and they are way over priced.If you look around you will find better for half the price

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan

MOST AMAZING COMPANY EVER! My board had nothing wrong with it coming such a far distance! The package it came in was legit, took me about 15-20 minutes to get it undone, was very well secured. Free shipping and best prices. The staff was nothing but amazing and helped me finding the exact board I wanted. Thank you so much for such an amazing board global surf industries! will recommend to everyone!

Brilliant company to deal with. Chatted to a really friendly bloke about board selection then after I ordered they got it out here to regional WA within 2 working days! Never had that happen with any online order before. Board arrived all safe and sound and packaged beautifully. i had and email question for them and received a response back straight away. I've never put a review of anything before but this is a definite 5 star crowd.

Shipping was free and board came in 3 days. They responded to my questions via email in minutes and gave me a code for a free bag and leash. Would definitely recommend this site extremely reliable and good people who seem to care alot about customer service