Surefire LocalReviews of surefirelocal.com

Response from Surefire LocalJul 25, 2025

We’re truly sorry to hear you’ve had such a frustrating experience. That’s never what we want for any of our customers. Throughout your time with us, our team worked to support your business — from building your website to helping you generate leads through GeoJuice and Google LSA. We also provided regular billing breakdowns and clarification on charges related to your ad campaigns and lead generation efforts. We understand there were billing challenges, and as a result, your services — including your website and LSA — were paused. We’d be happy to speak directly to resolve any open concerns and clarify next steps. We care about our customers and their businesses and are always open to a constructive conversation. If you’re open to reconnecting, we’re here to help.

Response from Surefire LocalJul 25, 2025

We’re sorry to hear this was your experience and appreciate you sharing your feedback. Our team genuinely wanted to help you succeed and reached out multiple times to connect and support you, but unfortunately, we didn’t hear back. Success with our platform comes from ongoing engagement, and we regret we couldn’t partner more closely with you. Regarding billing, we follow a standard 30-day cancellation policy and made several attempts to communicate about your final invoice. We’re always open to a conversation and would be happy to revisit this with you directly.

Response from Surefire LocalJul 25, 2025

Thank you for taking the time to share your concerns. Rest assured, this is not the norm nor the standard we strive to set with our sales outreach. With that said, we’re continuously working to improve our outreach practices. If you’re ever looking to simplify your marketing efforts with an all-in-one platform, we’d encourage you to reconsider trying out our software. It has helped thousands of companies thrive, and we believe it could be beneficial for you as well. Thank you again for your feedback.

Response from Surefire LocalMay 15, 2025

Thanks for your feedback — we're sorry to hear you're feeling frustrated. We did want to clear a few things up. Your business has been listed with the correct Texas address the entire time you've been with us. The recent suspension of your Google Business Profile is likely due to new verification changes on Google’s side, which have been affecting many businesses lately. It wasn’t caused by anything we did. Someone from our team is reaching out to talk things through. We’re here to help however we can.

Response from Surefire LocalMar 24, 2025

Hi William, We truly appreciate having you as a customer for the past four years. We’re sorry to hear about the trouble you’ve been having trying to get in touch with Tristan. We understand how frustrating this must be. We’ve shared your concerns with our Customer Success team and let Tristan know about the situation. You should be hearing from him soon, either by phone or email, to help sort everything out. Thanks for your patience, and we’re here to make things right.

Response from Surefire LocalMar 13, 2025

Hi Josh, We’d be happy to assist with canceling your account; however, there is a significant outstanding balance. This amount includes both unpaid subscription invoices and ad spend owed to Google, which will need to be settled before we can proceed with the cancellation. Please let us know if you have any questions or need assistance with the payment process. You can contact our team directly at [email protected].

Response from Surefire LocalMar 6, 2025

Thank you for sharing your concerns, Jason. We would like to address your specific issues directly, however, we cannot identify your account based on the information you've provided. Please reach out to us at [email protected], and we will do our best to resolve your concerns promptly.

Response from Surefire LocalFeb 28, 2025

Dear Kolby, We respectfully dispute and enthusiastically challenge your bold claim of a “75% drop” as success directly relies on your use of the platform. As for your site, when you cancelled your subscription, we sent you all necessary files and assets from your website as promised. Once we processed your cancellation, it was on you to maintain your website moving forward. Should you still acquire assistance, or if we can in some way still assist you, please contact [email protected].