Surefire LocalReviews of surefirelocal.com

Overpromised underdelivered scam cant cancel

Wish I could give ZERO stars. We had a very disappointing experience with SureFire Local. They continued charging our cards after we canceled our services, failed to fulfill their contractual obligations, and have been unresponsive when we’ve tried to resolve these issues. Even after cancellation, they have continued posting on our social media pages without our authorization, often posting the same content repeatedly. We have contacted them regarding these concerns, but have not received the response or resolution we expected. Based on our experience, we would strongly encourage other businesses to carefully review their contract, billing, communication, and account management practices before moving forward.

PLEASE PLEASE PLEASE do not invest in this company’s marketing platform. They are terrible at communication and a huge part of that is that they have a very high employee turnover over rate. In the last 3 months alone I’ve hade 5 account managers. This kept from accomplishing any actual marketing through their platform. Beyond that I’ve been in an email thread with all necessary people asking for the cancellation of my account and I can’t even get them to close my account. It’s been one month since I began asking that they close my account and today I found out that $998 was taken out of my bank account for “SureFire Local”!! ARE YOU FREAKING KIDDING ME. This is ridiculous. I seriously feel trapped and taken advantage of by this company. Google please do your thing and help anyone researching SureFire Local to find this review and the many other similar so that they do not get scammed and taken advantage of. ABSOLUTELY HORRIBLE SERVICE. I STRONGLY DO NOT RECOMMEND.

As stated by others, there are huge red flags with this company. I canceled services with this company 10 days before my contract ended. They put you through hoops to cancel, then they charge me again anyway. THEY CLAIM THAT EVEN THOUGH THERE WAS NO WRITTEN AGREEMENT, when I accepted services and clicked on the app, It was in the policy that you must cancel 15 days prior. Bogus!! Also the work is generic ads they use on FB. They advertised me in areas of law that I do not do such as lemon law, foster care rights, etc. They use basic AI bots to get the job done. They will claim to fix issues but never do. When I complained about being charged after I sent them two emails, they basically said they are not refunding the money.

I was disappointed with Surefire Local’s marketing services. I expected professional advertising for my roofing company, but I didn’t receive the promised results. When they finally started advertising, the ads didn’t accurately represent our business. They referred to us as if customers should contact us for painting or siding, which is a major issue when you’re paying a marketing company to promote your business correctly. I paid professionals to advertise my company and bring in the right customers, but I feel like I paid for very little. The advertising that was done didn’t accurately represent my business. Based on my experience, I wouldn’t recommend Surefire Local, especially to roofing contractors looking for a company to manage their advertising.

Cold calling and scamming people. 99% invested in sales 1% on fulfillment. They subscribed to 1k a month however tried to charge two separate transactions of 1k. They also tried to high jack my local service ads account. Also nobody is reachable by phone. They only have indians reach out first few times and it takes forever to do tasks They halfway know how to do.

I signed with Surefire Local expecting help with my website, Google Business Profile optimization, directory listings, and local SEO. Unfortunately, my experience has been disappointing. Nearly six weeks into the process, my new website is still not live despite being told I would receive a preview within seven days and have a fast implementation. I've repeatedly requested corrections and even asked them to publish the site without all the remaining changes just to get something live, but that still hasn't happened. Directory management has also fallen short. I was told my business would be submitted to around 67 directories, but after several weeks only 17 have been completed. I have also requested multiple times that my business address be removed from one directory, and that correction still hasn't been made. Another major issue has been my Google Business Profile. The posts created by Surefire have been rejected by Google, so the only content appearing on my profile has been the posts I've created myself. Since managing my GBP was one of the primary reasons I hired Surefire Local, this has been frustrating. Communication has been courteous, but progress has been much slower than expected, and I don't feel the deliverables have matched what was presented during the sales process. I ultimately removed my Local Services Ads from Surefire's management because I had lost confidence that these issues would be resolved promptly. I hope the company improves its onboarding, communication between departments, and delivery timelines. At this point, I cannot recommend the service based on my experience.

Have paid for two months service so far. I have received nothing in return. Stay away from this service sounds good but just a scam. Set up for 2pm call they call at 2:30 pm very big waste of money and time.