SureBridge InsuranceReviews of surebridgeinsurance.com

Great customer service

How all insurance company they never want pay, I had an emergency and I was an urgent care, for emergency they pay $500.00, how I don’t was in ER, they did payment nothing. I canceled the contract. I wasted my time and money. -F

was okay and need a later date to pay my premium due to i am retired on social security

I never got confirmation of insurance, I never got an email or letter containing my member ID number. However they charged me for two months of coverage, and I found out I "had" insurance when I got a letter telling me that I was late on a payment. During the call with customer service the rep seemed unsympathetic to this issue. After several minutes they were able to refund the two months that I had paid - they only refund back to a maximum of two months. Customer service is decent enough.

Exciting to join you all

The sign up precess was simple and well explained.

I bought a policy in April 2020. Now I cannot get in touch with the company. Their phone number no longer works.The agent I worked with is no longer available. I can't log in to the patient portal. I have sent several emails asking to be contacted,still waiting. I can't officially cancel my policy because they won't acknowledge my emails,so I have to close my bank account to prevent them from withdrawing any more money. I wanted supplemental insurance. I thought I'd try something other than Aflac but if I had an accident tomorrow I'd have no way of getting in touch with Surebridge. I believe I've been scamed.

Wife had hospital supplemental insurance, developed infected gallbladder. Spent two nights in hospital. Keep denying claim says it should have been outpatient but does not take into account the iv antibiotics needed before surgery. There is no functional customer support, 45 minutes on hold average and you cannot talk to anyone who knows what is going on. As far as I am concerned they are stealing premiums and not providing coverage at all and are at best inept and at worst a fraud.