SureBridge InsuranceReviews of surebridgeinsurance.com

Very nice and helpful!!!

I recently started receiving emails about a reoccurring charge on my account. It was very confusing so I decided to start looking into it. After spending an entire day setting up and account to get to the bottom of it...I realized that Surebridge/Chesapeake has been charging my account since 2016 for policies that I did not even know I had to the tune of close to 20K. I filed an appeal and was denied. My insurance man did not know I had these policies either and they basically blamed him for the policies. I am getting a lawyer and also going to contact the news stations to expose this practice. Horrid and a crime!

Very professional attentive knowledgeable

Truly the worst insurance experience I have ever had. I had to go to the emergency room in early October 2020. I had purchased emergency room supplemental insurance with Surebridge along with some other policies. Suffice it to say, on March 22, 2021, I have received no notice of even the status of my claim. I have made probably 10 phone calls during this time, only to find out they would state they had not received documentation despite it being sent more than once. The website approaches useless, customer service is terrible. My advice to anyone with Surebridge insurance is to cancel it immediately. And then double check that you cancelled all policies, as I thought i had finally extricated myself from these monsters, only to find out they had only cancelled one of the 3 policies I was talked into. Please. I implore you. Run! and don't look back. They are truly awful and should be out of business.

Very informative and easy

Great Health Insurance Company by far! Kudus to Agent Ryan Kelly, to break it down in explaining all the benefits. Thank you

I am very glad I called. I was very impress with the customer service I received. My agent was spectacular, he was kind, courteous and so pleasant. You just don't find those kind of person's in the corporate world, so when you do come across one, you stay very impress and I sure Thank him from the bottom of my heart!

HORRIBLE. I would never wish this headache upon anyone. So much of my free time has been spend being pissed and annoyed with incompetent people within this company which leads to this review. I was charged three months in a row after cancelling my plan. I called in cancelling every month to follow and requested email confirmations from the phone calls which I didn't receive. I started asking for names to try to create a trail because this company started to feel fraudulent. Courtney L. was a member that said I would receive an email confirmation of cancelation 15 mins after our call, never received one. My 'agent' Chris Siciliano was incredibly unprofessional which made me uncomfortable with the fact that I had previously shared private information including SSN, banking info etc. When calling again, I was forwarded to a VP member which I was on a transfer hold for a ridiculous amount of time and then was sent to a full inbox which then hung up the phone call. After calling again, I was told I would receive reimbursement to my account within 10-15 days *16 days ago, and when I just called, was told it was sent two days ago and that I would receive it by mail in another 12-15 days. Doing the math on that means I'll be waiting a minimum of 28 days to receive three months of back payments this company took out of my account without permission. If I had a repellent I would spray this company out of existence, some total BS.