Support HpReviews of support.hp.com

Let me start out by saying that HP Customer Service is Horrible! On Fri May 29 2020 10:19 AM I ordered a new HP Battery Model PK03XL for my 13-4103DX Laptop. The price including shipping was $141.50. The supposedly new battery arrived on Wednesday June 10, 2020. My complaint is the brand new battery that HP sent was approximately one hundred and fifty two days old on the day it arrived! I purchased a brand new battery not some old rubbish that was laying around their warehouse. Lithium Ion batteries degrade with age so if you need a fresh new battery you should purchase your HP Replacement battery some place else. I spent about an hour on the telephone waiting for support that never arrived. I called 800 474 6836 and 888 999 4747. I waited and waited and waited until I hung up in disgust. HP’s current senior management has really cheapened up their company. Support is based either in India or the Philippines neither of which speak English well enough to be of any help. HP’s exploitation of cheap untalented Asian labor has consequences. Personally I have caught them lying on several occasions and they can be exceedingly rude and difficult to deal with. Possibly this is the beginning of the end for HP

How can HP find me, to sell insurance for the computer Now they don´t know who i am and the computer is not so good

Verschrikkelijke service bij een premium laptop. 3 maanden geleden een hp omen 2s gekocht ( boven de 2000 euro ). Na 3 maanden geen beeld meer en knippert de caps lock. 3 weken heen en weer bellen en mailen en niemand die me fatsoenlijk helpt. Het enige wat HP voor me kan betekenen is het innemen van de laptop terwijl ik recht heb op een onsite reparatie waarna ik moet wachten of de onderdelen wel of niet binnen komen voor 42 dagen! HP geeft ter compensatie wel een inktservice hoor! Maar daar moet je even een nieuwe printer voor kopen bij de monteur. Is dat even een goede upsell techniek. Ik laat nu de laptop opsturen maar laat deze recensie een waarschuwing zijn voor iedereen die een HP laptop overweegt. Wat een puinhoop

I called and requested a refund, and it was approved within the 30-day returns/refunds window. Now HP is denying that this ever occurred, and won't refund me. They were dishonest about my refund and led me along until after the returns window, at which point they began to ignore my requests for a refund and continue to gaslight me about my refund request. I was giving them more time because of what's going on with COVID-19, and they took advantage of my trust in them. A family member was sick with COVID-19, I've had poor internet, and other things have hindered my ability to get in touch with them as consistently as I'd like, and they have made it more difficult every step of the way, and this has been the single worst experience I have ever had with any purchase I've ever made. I will update this review as I get more current information from HP over the next few days.

Asked for my order to be cancelled, and what do they do. Send it out for delivery. Incompetent at best. Will know longer be using HP.

My laptop display gone suddenly. Laptop was in warranty but HP refused to repair. They told me I have misused it. strange

I am a Chartered Engineer. I NEED good quality equipment for my work. Over the last 10-12 years I have bought several of the top of the range Envy & pavillion laptops. They are always in the £1300 to £1500 region. The current one has lasted less than 2 years. The internal plastic has become embrittled and the screws which hold the hinges internally no longer have the plastic matrix with the brass bushes to screw into. Now whenever the laptop is opened or closed, the internal hinges pop the cover off. Also, the screen has gone, all I can see are lots of horizontal multi-coloured lines. I now can only use it if I plug another monitor and keyboard into it. I wrote to HP last week. Their complaints dept phoned me today. It is out of warranty, they can repair it but I would have to pay, and yes, the repair would be carried out using the same plastic components which become heat embrittled after 12-18 months. The person who rang agreed with me that this was a very common complaint and that I was right to expect more than 2 years from a top end laptop. I said it would cost more than the laptop is currently worth to strip out the internals to replace the plastic carcassing. I asked why they wasted my time by ringing me. They said they just wanted to be polite. I have told them I will never buy HP anything again. I'll buy a new microsoft Surface Pro 7 next month. VERY DISAPPOINTED WITH HP. Save yourselves the hassle, don't pay the top prices for sub-standard equipment. Buy Microsoft or (and I hate to say this!) Apple. Update on 16 Apr 2020. I bought my Microsoft Surface Pro last month. Yes, it is still early days, but it is utterly amazing. A true joy to use and carry and look at. Beautiful design. Would recommend to anyone.

Une honte cette multinationale !!! J’ai acheté un PC neuf il y a 1 an et 5 mois après mon achat il a commencé à tomber en panne. Il est parti en réparation pendant 1 mois et je l’ai récupéré. 15 jours après il est retombé en panne et est donc reparti 1 mois en réparation. Et ce 4 fois et toujours pour la même panne. Au final ils m’ont proposé un échange standard avec encore 1 mois d’attente. La livraison était prévue il y a 3 jours et toujours rien et aujourd’hui ils sont incapables de me dire où il se trouve. Ils n’ont aucun tracking de l’envoi ! Il est perdu et personne ne répond à mes demandes. J’ai appelé et envoyé des dizaines de mails mais en vain. Comment peut on imaginer qu’une telle multinationale ne peut pas fournir de tracking d’un envoi ni même répondre à une simple demande de date de livraison. C’est honteux et je n’achèterais plus jamais de PC HP