Support HpReviews of support.hp.com

I hate HP! Telling me that I cannot use your ink if I bought it from you is absolutely horrible customer support....It's the opposite of support actually...it's more like hostage taking. And then if a customer buys paper from you they have to pay more if they print too much is absurd. It's my printer! I bought it! I own it! I am not leasing it from HP, but they make us think we have to pay them because we use the printer. And they turned off my ability to use the ink I bought because I cancelled their stupid customer support. I am outraged! HP SUCKS!!

L'enfer...Déplacement de deux techniciens pour la réparation d'un clavier d'ordinateur portable...Le premier vient avec une mauvaise pièce, le second avec une pièce amochée...On me fixe un rendez-vous 4 jours plus tard, rendez-vous finalement annulé le jour J! Plus d'une semaine après avoir contacté le service...toujours pas de réparation efficiente!

I don't know how to give it 0 stars but that it what it deserves. I have bought HP laptops for years but recently they sold me a faulty product and refused to exchange it or deal with the matter in any appropriate way. Even writing a formal complaint to the CEO did not lead to any different response. Genuinely stunned at the treatment from HP. I will never buy from them again and neither will any of my family.

Enttäuschende Erfahrung mit der HP Cashback-Aktion in der Schweiz. Ich habe einen teilnahmeberechtigten HP LaserJet Pro gekauft. Bei der Registrierung für den Cashback ist es jedoch technisch nicht möglich, meine vollständige gültige Schweizer IBAN einzugeben. Das Formular schneidet die letzten Zeichen automatisch ab, sodass der Antrag nicht abgeschlossen werden kann. Ich habe HP bereits schriftlich kontaktiert und Screenshots sowie einen Nachweis meiner korrekten Bankverbindung geschickt. Eine Cashback-Aktion sollte technisch so funktionieren, dass Kunden ihren Anspruch auch tatsächlich einreichen können. Ich hoffe, dass HP das Problem schnell behebt und den zugesagten Cashback auszahlt.

I have long been an HP customer for laptops, printers, desktops, etc. I purchased the "all-in-one printer," which included a printer and ink. A few months ago, my printer wouldn't work because it needed ink. I reached out to HP, and they said they would send me some. The same thing happened again. I ended up buying ink at Best Buy, but the printer did not recognize the ink. I am battling cancer, and I don't need more stress. I then contacted HP and I was told they would send me ink and that, due to the printer not being usable, though they charged me the 2-month fees, I would receive a 2-month credit to my account, which would appear on my next statement. I have never received it. Yesterday I was on hold with HP for over 30 minutes. Today I was transferred, after 20 minutes, to the "All In One Plan" department. I spoke to Denish, and the experience was awful. I had given him my phone # twice and had him repeat it back to me, and if I got disconnected, he would call me back. Magically, I got disconnected after speaking with him for over 50 minutes, and I had asked him for a "case number" three times; he refused to give it. He never called back. One time having a problem could be an "accident". Several times, it is a pattern. Spending over 2 hours in total for a mess HP caused is unacceptable. I will be sending each Board Member at HP a certified letter documenting this torture I've endured these months. Since I am not paying HP one more cent until I get my 2 months' refund for my printer that doesn't work. Par for the course. I will never again consider purchasing any HP products, for they are not a company worth dealing with. My experience is awful. I wish I could leave ZERO stars. Customers considering purchasing HP products, please be aware of their oxymoron "customer service". I wish I could get back these hours dealing with HP and focus on my cancer treatments. PS - though you pay for it every month, the "all-in-one plan" is a lease, meaning that no matter how long you pay for it, you will never own the printer. By my calculations, I have paid $ 500 over the price of the printer, and I don't own it. Buyers beware

This is beyond ridiculous, HP. I enrolled to pay monthly so that I can print photos using a printer, paper, and ink that I bought. Still doesn't work— the printer gives me different error messages each time. Your firewall hopping clanker of an AI is also obsolete. So your products, subscriptions, and "Support" are all literal trash. How greedy can you guys get? Shame on you, you lost another customer.

ca fait un peu plus de 2 ans que j'ai un PC HP depuis hier impossible d'activer Windows j'ai contacté le HP support j'ai eu un IA en conversation puis un sois disant technicien qui m'a demandé 25 euros et qui n'a rien résolu du tout ils ont été incapable de me donner la cle d'activation puisque j'ai acheté le PC avec Windows 11 installé trés décue de cette marque la prochaine fois je choisirai autre chose

HP Laptop 17-cn4853nd (D11F2EA) Realtek Wifi is een drama. Support is niet doorheen te komen. Wordt van het kastje naar de muur gestuurd. Heb deze laptop nieuw aangeschaft. De drivers van de realtek werken niet naar behoren. Zelfde probleem staat internet bij zoekakties mee vol. Het is toch te gek voor woorden dat ik als redmiddel een USB wifistick heb moeten aanschaffen die overigens prima werkt. Met HP naar benee