Support HpReviews of support.hp.com

Nightmare can't access the email I signed up with to go on to my account you need to log in to do live chat which I can't and there's no other way in uk to talk not even on what's app

Reasonable computer - awful support. Issue with a driver update from HP Display centre. HPDCService47810 try installing it an message constantly appears saying update is required. Web search says HP aware of issue but no support to get issue resolved. Best get a computer where you know the support is available.

I hereby want to make a formal complaint and claim to the HP Company. My mother bought a printer more than a month ago and it was defective. Since that moment, she has contacted Hp every day to complain, and not only is the attention bad, but they have not deigned to solve the problem. For this reason, we have lost precious work time, money, and various annoyances every day a month ago. It is unfortunate what they have done, absolutely misleading, unprofessional, and causing a a lot of displeasure all this month.

Habe mir einen neuen Drucker von HP gekauft, HP OfficeJet Pro 7720, bringt mir nach Einrichtung immer die Fehlermeldung "Nicht mit dem Internet verbunden" eine Hilfe von HP habe ich nach 3 Wochen immer noch nicht bekommen. Ich werde nie mehr ein HP Produkt kaufen.

Currently coming to the end of my 3 year warranty and wanted to ask a question about my laptop. I started a "case", and received an email with a Case Number and within a short time had further email to advise "Case closed". This happened twice. Thought I would try the Chat facility and had the same experience twice. On starting the chat I was linked fairly quickly to an advisor who asked how I was. Having responded I was then advised "trying to reconnect". After waiting some minutes nothing happened. I tried again a short time later and was again linked to the same advisor and the same problem arose. Does not encourage buying a new computer from the company even though previous experiences were quite good, sending new computer lead and replacing battery.

New purchase of HP Pavilion gaming 15 in February 2021 which is recently or only 5 months usage but now the laptop fan is cracking like an air conditioner exhaust, and causing massive overheat. HP support can't help much, wasting entire day and in the end, they asked me to use HP cloud reset which wipe all my data and yet it's still not solved so i can conclude that their support is completely unreliable and all of the service center is still closed due to covid, and repair or pickup time can take for 2-4 weeks not including sparepart, which is very slow. I also have compared to another brand such as lenovo or asus, they still open their service center even it is covid and their repair time is much faster which is 1 week at the most, and their support also more responsive and familiar with the problem.

Yesterday, I talked with HP Support team. The chat was really worst and ridiculous. I chatted around 3-4 hours and not found the solution. My Laptop is not taking the power supply. It's under warranty period. I keep requested to the support staff team to forward my request to Service center team but they keep repeating me the same thing.I will never recommend anyone to purchase HP laptop as the support from HP is really ridiculous and most worst in all over the world.

I never write reviews but this was too awful not to let other people know. I had a terrible experience with HP support, or Best2Serve, not too sure which one is in charge of these things. My HP envy laptop had serious issues so I contacted HP asking to get it repaired. They said I could get a 'guaranteed repair within 1 week for 350€'. After 1,5 months I still had no news of my laptop, anytime I called they gave me vague explanations or said they didn't know when it would be repaired. 1 staff member even called me on a Saturday and asked ME if I knew if my laptop had been repaired or not?? Eventually, after about 2 months they called out of the blue saying they wouldn't be repairing my laptop and would be shipping it back the next day. They "said" they would refund me. It took about another 2 months, dozens of phone calls asking where my money was and the staff telling me they 'didn't know, they understand but all they can do is reiterate the refund inquiry'. There is no way to speak to a manager or the finance department, and I eventually was forced to threaten them on several occasions to file a complaint and bring the law into this for them to finally refund me, because none of my other calls and questionings ever led to a refund. They don't keep the customer updated with anything, I kept having to call myself and insist to get information from them. They didn't even tell me that they'd rejected the 1st refund demand and just left me waiting?? There was no apology, no effort to minimise the bother they caused me, absolutely no sense of client support whatsoever. I was without a laptop and -350€ for months and they did not care a single bit. I will not be buying from HP ever again and neither will be many people around me