Support HpReviews of support.hp.com

Service client déplorable. Très difficile à trouver un moyen pour les contacter et au final vous restez seul avec votre problème. L'ordinateur acheté il y a un an. Evitez cette marque.

The customer support is UNBELIEVABLE sucks. They took the TERRIBLE SERVICE to a whole new level, far far above the most terrible customer support you can find. Shame on you HP!

Absolutely shocking website has you round and rounD in circles. I will never buy HP again. No one to speak to only totally irrelevant information and a shocking virtual support. My first HP printer and it will be my Last.

Man muss sich plötzlich anmelden um zu scannen. Ständiger papierstau und sachen vom letzten mal werden bis zu 10 mal nachgedruckt sobald ich meinen pc nur anschalte. HP kann ich absolut nicht weiter empfehlen !

Le 25 octobre 2021 j'ai acheté un Laptop HP tout nouveau ; le 01 novembre ce dernier est tombé brutalement en panne. HP-SUPPORT a mandaté un service sous-traitant de réparation : SERVICE PLANET (Rotterdam) ; Un ingénieur a parcouru 480 Km (A-R) et n'a pas su réparer le PC et l'a emporté aux Pays-Bas (il n'avait aucun matériel à l'exception d'un SSD NVME de rechange et ne parlait pas un mot de français) ! Après d'interminables heures passées au téléphone (À chaque fois j'avais un(e) interlocuteur(rices) différent soit plus de 12 PERSONNES), HP-SUPPORT a REFUSÉ de me remplacer le Laptop pourtant TOUT NEUF !!! J'ai dû attendre plusieurs semaines avant d'avoir un PC d'occasion en "prêt" grâce à ma détermination et au sous-traitant SERVICE PANET (HP n'est même pas intervenu dans cette procédure temporaire !!!) In fine, HEWLETT PACKARD ne m'a pas laissé d'autre choix : Le remboursement de mon LAPTOP sous prétexte de ne pas avoir une configuration matérielle conforme à celle que j'ai pourtant acheté en 2021 INOUÏ, INVRAISSEMBLABLE ! À CE JOUR, le 06 JANVIER 2022 mon compte bancaire n'est toujours pas crédité !!! LAMENTABLE et INDIGNE de la marque !

Extremely, unexpectedly poor service from HP. Bough bran new laptop costing me £1600. This is with extended warranty. After just a 6 weeks they had to change a important part inside which should not be faulty in the first place. When I said why is this happening and I want a new laptop they said no because it is over 30 days. Even though it was only a few days over 30 days. This came as a shock to me wondering what other issues there are with the laptop and when looked around the whole laptop carefully I realised that the “B” button on the keyboard is not sitting as it should. The insulation stickers underneath to stop laptop sliding on table is not sitting in place as it should. And another major issue I have now is that the hinge has issue and the lid does not open and close smoothly as it should and this is only about 4 months old. And no it is not due to how I use it as it is sitting on a fan cooled laptop stand on a desk rarely being used. So no I am not a violent or unnormal used of this product. Had HP changed this laptop in the first 6 weeks of a internal electronic part being faulty and failing I wouldn’t have had these further issues. I belive the laptop was damaged and hp obviously just wanted to get rid of it and it ended up being me who happened to buy it. I am extremely ashamed of their service and quite frankly shocked. I loved HP and always bought their products in the past including top of the range all in 1 desktop, top of the range jet printer and another top of the range laptop. But this will be my last ever purchase from HP. I now have to try and wait many days or weeks without a laptop so they can put right what shouldn’t have gone wrong in the first place had they had customer care and decency to not sell faulty product and bin them or properly fix them and then sell at discounted rate as it should be while letting the customer know of This. THIS PURCHASE I AM WRITING A REVIEW ABOUT IS DIRECTLY FROM HP WEBSITE THEMSELVES AND NOT A RESALER. That is if they even help me with it and don’t make stupid excuses. Conclusion: do not buy expensive items from HP or even any items from HP.

ACHTUNG, niemals HP Produkte kaufen, sowie Probleme mit den Geräten entstehen wird man als Kunde nur verarscht und belogen, Garantiezeiten werden plötzlich abgewimmelt mit der Begründung man hätte den Schaden selbst verursacht. Der Kundensupport ist die reinste Katastrophe. Man landet irgendwo im Kosovo und telefoniert mit schlecht deutsch sprechendem Personal. NIE WIEDER HP

I had some problems with my laptop weeks ago, I went to the store where I bought it and they told me to contact HP support as they would be the ones who could help me. Unfortunately, I have not been lucky enough to receive any helpful response from support.