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My printer suddenly stopped printing via wi fi from my phone. I was unable to select my printer model because it was not listed. I tried to reset the printer to factory settings but again my printer was not listed. Today at 1pm I contacted technical support . At 5.30 pm I was still being asked the same questions as 4 hours previously.. it took 10 to 15 mins for a reply because they were "assisting" with other people's problems too!! No wonder they couldn't remember what I had told them. So, after nearly 5 miserable hours I needed to go out. HP are a total waste of time!! I would never recommend them and will be off to buy a Canon printer tomorrow. They should be ashamed of themselves

The worst technical support and customer service I have ever dealt with! No resolution to my issue since I last spoke to them on Dec. 09. Technical support is completely useless. They will just transfer you to different technicians saying the next tech is an expert on my issue. HP will sell you an annual support plan before fixing the current issue, and after signing up for the support plan, their solution to your current problem is "You should upgrade to/purchase a newer HP printer as your HP Envy 6400 is not functioning properly, no software solution, and is no longer under warranty". After complaining, HP Customer service agreed to refund majority of the support plan fee back in October 2022. It's been 2 months and no refund yet. According to HP, the delay in the refund is the fault of my credit card company since I disputed the charge. The dispute has been released since we agreed on the refund but more delaying tactics from HP. Lastly, avoid the instant ink plan! It's a scam!

Plus jamais d’imprimante HP. Aucune assistance pour une imprimante qui n’est plus sous garantie. Impossible de les joindre. Ca tourne en rond sans aboutir.

Whatsapp customer service is completely useless... Just try to phone in if you want anything handled. Still not sure you get it but Whatsapp just keeps wasting your time and sends you in circles then explain why they're just not gonna help you anyways...

Expérience catastrophique, je commande un ordinateur il n'est pas dans la boîte. Cela fais maintenant 2 mois que je me débats avec le service client pour leur expliquer que l'ordinateur n'est pas a sa place. Ils ne veulent rien savoir me dirigent eux même vers un médiateur de la consommation et refusent eux même le processus de médiation. Des voleurs tout simplement

Bonjour, J'ai contacter le service assistance technique de HP par téléphone. On me répond suite a plusieurs essaie technique réaliser." problème tête d'impression" Que sait normal , au bout de 2ans et demie je dois la mettre à la poubelle . Je ne sais pas si c'est professionnel. Je l'ai acheté le 01/06/2020 chez un revendeur DARTY.

Des voleurs et des incompétents. J'ai envoyé au début du mois mon ordi portable Pavillion pour problème de carte graphique. Déjà leur site de suivi est inutile, il sera jamais update, ou juste une fois pour faire croire qu'ils ont regardé car j'ai du appeler pour qu'ils commencent a le regarder, ensuite on me dit qu'il y a un problème hors garantie (une fissure pas présente au moment de l'envois) et qu'il faudra payer... 496 euros. Pour un ordi acheté 800. Cherchez des réparateurs près de chez vous, ça sera moins long, et BEAUCOUP moins cher. Première et dernière fois que je contacte ce SAV.

Support is useless. You just go around in circles never able to "Contact" via email or phone. HP Support might as well be inaccessible because it's a waste of time sending you on a maze you never escape from.