Support HpReviews of support.hp.com

Very poor customer service. I contacted support via messenger on Tuesday evening about a possible fault with an ink cartridge from HP Instant Ink. At first everything seemed to be going OK with me explaining the problem to the virtual assistant and then a live agent. However I was left with a message 'Please bear with me for a few seconds and I will check your account.' (my instant ink account) at 8.30pm and then nothing until the following morning. I appreciate they finish work but a polite notification to tell me such would have been nice. The following day they contacted me via messenger but it was mutually agreed that as I was at work I would restart the messenger thread when I got home. At 19.05 I asked on messenger if someone could help. At 19.54 I was told 'yes. I am Emna and I will continue with you'. At 20.05 I said 'thank you' At 20.22 I was told 'I appreciate your time Mrs Bolton'. I gave them until 21.00 but that was it! Yes, I appreciate my time too HP and you have just wasted two hours of it!!!! This morning I received an email saying my case has been closed! Well, thanks for nothing! The problem has been resolved now, by myself. All it needed was a new cartridge but I now have 'Instant Ink' emailing me to tell me off for installing a shop-bought cartridge!

Si je pouvais mettre 0 je le ferai. Voleurs, incompétent. Avec 2 imprimantes Hp j'ai fait deux ans Je retourne vers Canon de suite.

E' la seconda stampante HP, purtroppo è una decisione della mia azienda, io non la prenderei mai dopo queste esperienze; il sistema hp smart non funziona, a volte è connesso a volte no, la stampante impiega dai 1 ai 2 minuti per accendersi, ma questo non solo con la hp officejet pro 8020 e, anche con la precedente. Quello che stupisce è la pesantezza dei software, la lentezza (su tutti i pc, per non parlare dei cellulari). Non parliamo poi della lentezza della stampa e del consumo di inchiostro. Non una ma due pessime esperiene

HP customer support is beyond AWFUL. I am currently on hold for 2.5 hours. I have an HP Officejet 9010 series and it recently can’t download updates. HP has acknowledged this recent glitch that occurred on or about August 15th. No resolution. THIS IS THE LAST HP PRODUCT THAT I PURCHASE! Recently purchased a Dell laptop and their customer service is delightful. Good bye and good riddance HP!!!!!

Sehr Unfreundlich. Kein Wille zu helfen und das Telefon wurde mehrmals beendet vom Support, natürlich muss man zurückrufen und die Warteschlangen abwarten..

Contattato il Support HP sia via telefono che via Whatsapp. In entrambi i casi ho potuto constatare una inefficienza difficilmente paragonabile ad altre aziende. Sono stato contattato via telefono, ma il telefono ha squillato una sola volta. Dopodiché ho richiamato io, ma la telefonata è stata interrotta due volte. Ho quindi provato via Whatsapp, ma dopo quasi tre ore (3 ore) di chat (l'interlocutore sembrava non intendere ciò che scrivevo) e senza aver risolto il problema, vengo raggiunto da un messaggio che recitava "sono contento che il tuo problema sia stato risolto". Ho risposto a questa evidente burla, ma non ho ricevuto ulteriori informazioni. Dopo un giorno riprovo via Whatsapp, ma dopo un'attesa di 50 minuti ho, ovviamente, rinunciato. Support scadentissimo e personale altamente inefficiente.

Après avoir contacté l'assistance pour du matériel d'entreprise défectueux, avoir passé 1h45 top chrono avec un agent qui s'évertue à me faire faire 4 ou 5 manipulations que je lui dis inutiles, il ouvre enfin un ticket avec un devis à 1500€, pour finalement constater que le problème n'a été résolu que partiellement par un technicien, et qu'un autre incident nécessite un autre devis. Bravo HP et au revoir, vos concurrents feront certainement mieux.

Unter +49 89 2312 9970 endlosschleife genauso wie uner +49 89 2312 9971. Nummer aus Impressum 07031 - 450 7000 nach ca 10 Minuten ein Mitarbeiter der das Gerät Smarttank 7605 und 7606 nicht kannte, : 7606 gibt es nicht. Nach Verweis auf die Supportseite c08031603, gibt es doch aber nach Fragen zu Wastetank und nach Unterschieden zwischen den beiden Druckern, :ist das selbe . 7605 ist neueres Modell, aber keine Unterschiede. Auf meine Entgegnung wenn es keine Unterschiede gäbe, braucht man auch kein neues Modell wurde ich in die Eingangswarterschleife zurückgestellt. Geht man so mit Kunden um, welche ein Prdukt kaufen wollen ??? Tut mir leid, aber soviel Dummheit verdient Respekt, wenn das die übliche Art ist. Über Email (bei Trustpilot bekannt) kann mich HP erreichen und sich entschuldigen, wenn es von oben überhaupt erwünscht ist.