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Imprimante acheté en juillet 2024 , 6 mois d impression sans probleme Depuis mars2025 elle demande un mot de passe wifi que je n ai pas Appel ai sav et la j ai droit a une lumiere de chez lumiere qui me traitre d idiot car elle veut brancher mon imprimante a ma box pour imprimer alors que je lui dit que c est le tel sous android qu il faut connecter et la " monsieur soyez intelligent un peu " Du jamais vu ni entendu Et toujours aucun mot de passe Pitoyable

Support ist eine Katastrophe. Nie wieder HP. Dringende Empfehlung, NICHT bei HP zu kaufen

HP: A Brand in Freefall – From Innovation to Irrelevance HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy. Hardware Degradation Masquerading as Innovation Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely. Printers: The Poster Child for Corporate Contempt HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only. Support That Obstructs Rather Than Assists When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility. An Ecosystem of Intrusion Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect. Final Reflections HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.

I tecnici hanno evidenti ordini di far passare danni chiaramente strutturali come accidentali. In azienda 4 dei nuovi hp hanno lo stesso identico problema con la cerniera dello schermo che si stacca da sola e si porta via la cornice del display Problema verificato anche dalle esperienze di altri utenti online, su forum vari, su reddit, qui e su vari siti. I pc non hanno subito alcun danno esterno accidentale, ma il supporto non accetta di valutarlo come danno strutturale, si parla di danno accidentale ma non chiariscono quale sarebbe. È imbarazzante perché è senza ombra di dubbio un danno strutturale . Altre case produttrici non fanno questo genere di problemi ed ammettono se un modello ha un difetto comprovato da casistica ripetuta, anche perché il danno se preso in tempo investe la cerniera e la cornice del display, roba di pochi euro.

Non ti contattano nei tempi previsti e poi il servizio è pessimo. Comprato stampante nuova che sin dal inizio non funzionava e adesso sono per settimane senza…

Keine Servicehotline oder eine e-mail Adresse zu finden. Kundenkonto kann nicht gelöscht werden oder diese Option ist gut versteckt. Unmöglich!

Vendredi le 7 juin 2025, j'ai appelé le service client. J'ai demandé à l'agent que je voulais savoir pourquoi je paye un forfait supérieur à mes besoin. L'agent essaie de me guider dans un anglais de l'Inde très difficile de comprendre. C'est alors qu'il me propose de prendre le contrôle de mon pc ce que j'accepte. Là, il change mon pc pour l'anglais. Je suis francophone. Et il commence à analyser la vitesse de mon pc et les faille de sécurité. Il ouvre un fichier Note pour m'expliquer le forfait du support technique. C'est à ce moment que je l'arrête...Oh attendez un instant, êtes-vous en train de me vendre un produit?. Je lui demande juste d'arrêter mon abonnement pour l'encre. Il le fait et raccroche sans rien ajouté. Ni merci, rien! Je rappelle une heure plus tard et c'est encore lui Joseph. Je lui demande pour changer mon forfait dont la page m'apparait sans pouvoir cliquer sur le forfait désiré. Il me répond allez sur la page. Je lui explique le problème et il me dit que je dois m'abonner au support technique pour LEUR SITE QUI POSE PROBLÈME. C'est de la pure arnaque!

Offensichtlich so konzipiert, dass Kunden durch zirkuläre Hinhaltetaktiken zur Aufgabe gebracht werden sollen.