Support HpReviews of support.hp.com

I wanted to buy a new 30in HP monitor. After speaking with Sakar in tech support, on 22 August between 10.45am - 11am PST, I instead swore never to buy another HP product again. My old monitor was no longer supported but he would not answer GENERAL technical questions that I needed for comparison to a new monitor. Disgraceful, unhelpful attitude. Fine. I bought a Dell 32in S3225QS monitor - instead. Even better, the Dell technician answered my general questions on the HP product. HP service is so bad that they don’t allow google reviews. The new HP AI assistant is just for data harvesting and never connects you to a human. Awful company.

I bought a brand new HP DeskJet Printer 2820e from Amazon and tried to connect it wirelessly to my brand new Acer Aspire 15 Notebook. I was having difficulty, so I went online to the HP Support website recommended on the literature on the 14 August 2025. One of the online support assistants communicated with me by typing out questions and responses. I explained that I could not connect the printer wirelessly to my laptop. The support assistant said that a HP engineer will be in contact with me to assist me with the connection. I then get a call from a man with a slight Indian accent who said he was from HP and was responding to my request. He asked if he could have access to my computer. I said let me know what needs to be done and I can do it. He insisted that unless he went onto my computer he would not be able to connect it. I very reluctantly accepted his code and he was on my computer. He started fiddling around it and typing various things in safe mode. He begins to show me that my computer has been infected by a Trojan worm and that more and more of my computer was affected. He then says I need to remove the malware and begins to type out what the problem is and that it would cost £110 to remove the malware and for £238, I could have the required anti-malware to keep it safe. Until this is done he was not able to connect my printer. I immediately asked him to get-off my laptop. To which he said it would cost more when I come back. I then closed him out. I took my laptop and printer to a top computer specialist to see if he could sort the problem for me. He checked the printer and said you don't have the driver loaded. He checked the printer and said it was perfect. He downloaded the printer driver and connected my laptop to the printer wirelessly. I then realised that HP are probably outsourcing their support to somewhere in India, and this so called engineer was moonlighting on the job and scamming innocent customers who are buying new HP products. This has totally destroyed my trust and confidence in HP for life. I wish I had never bought their printer. If HP check their UK website communications on Thursday 14th August 2025 on a request to connect a HP DeskJet 2820e wirelessly, they will know exactly who this HP representative is that is scamming their customers.

Je belt voor een adapter, na geven van serienummer weten ze welke laptop ik heb. Krijg ik te horen dat ik minstens een 70 watt adapter nodig heb, deze besteld, doet het niet en wat blijkt, heb een 200 watt adapter nodig. Terugsturen gaat niet zomaar, hele adres moet naar je gestuurd worden, kan niet even vermeld worden. Kortom, lang, ze weten en kennen hun eigen apparatuur niet. Dit is echt zo slecht.

Une expérience SAV plus que nulle. Un correspondant borné et incompétent aussi bien commercial que techniquement. Aucune réactivité, il te fait répéter 10 fois le même chose car il ne comprend rien de rien. Il ne sait que te pousser à acheter. Il faut fuir les imprimantes HP

Tout simplement une honte. Les télé conseillère sont très gentilles mais pour un tout petit problème de connexion, on m’a demandé de payer 29,90 € afin d’ avoir une intervention je m’y suis penché pendant quelques minutes, j’ai réparé le problème plutôt que de m’aider à distance, on a voulu me facturer franchement déçu.

J'ai dû appeler le support HP pour dépanner un problème sur mon imprimante : le pseudo conseiller s'est montré fort désagréable, m'a prise pour une idiote et a fini par raccrocher sans dire ni "ouf", ni"au revoir", rien.... Je ne sais pas comment sont recrutés ni payés ces gens, mais le minimum n'est pas à leur portée, une honte !!

ich habe mir heute einen 1600€ Laptop bestellt. Hatte noch eine Frage zu der Bestellung, der Herr war jedoch sowas von zurückweisend und kurz angebunden, daß es mir einfach zu blöd war. Dann doch lieber die besseren Marken...ich werde den Laptop zurückgeben.

Service client qui vous raccroche au nez en boucle car leur journée se termine dans 10min. Je vous conseille de les appeler si vous avez du temps à perdre.