Support HpReviews of support.hp.com

I have purchased HP printers over the past 35+ years and operated as a small business. I had signed up for ink replenishment ..I was extremely horrified that when I cancelled my plan, my machine no longer allowed me to print . Once I involved my tech provider they had advised me that there is a small chip on the printer that will not allow me to print due to this cancellation..I then went out to buy HP regular ink and NOW the Printer is NOT printing at all..I will not be purchasing from HP again & will advise small business to be aware of this unethical procedure.

What is wrong with HP? They do not care about customers. Once you have paid for their product or service they make every problem you have as difficult to resolve as possible. Their physical products are good quality. The printers are good and print quality is good. The problems however start almost immediately when you try to setup. I have just bought a printer. I followed setup instructions to the letter but the app told me it did not recognise the printer. I spent hours on the telephone with tech support trying to resolve the issue without success. On my last phone call, a tech gentleman came up with the idea of downloading the app to my mobile phone and 'hey presto' problem solved. But getting to that gentleman was an arduous task. The next thing that happened after that was on registering to 'INK', on a free trial offer, they charged me immediately. They do not care.

What a mess!! Welcome to international global worlwide support where the processes dictate you contact HPE from the location of the customer (because they cant be bothered to have a global support like any other company, then they always ask for a bunch of logs, without giving the link to the documentation to collect, without even giving a link to go back to the case to upload the requested logs. Then you have to talk to AI chat to try to find the button to upload. The AI chat does create a new case automatically for this new issue (uploading the logs). Then an Indian guy calls me to understand why there is a second case. After 15 minutes on the phone trying to explain that case was opened by the AI, I did not ask for it, the agent still refuses to close it as duplicate. Then they close the case the minute you stop answering, even if you told them the customer needs a day or two to confirm access for onsite activity. Case was opened in English, and now 2 months later I still receive automatic survey emails in Swedish (??). When I answer the email providing this feedback, instead of writing it down and improving, they try to call me to schedule more calls to discuss the feedback. All this for a basic hard disk replacement? It s not going to improve with such a poor website and feedback capabilities. And the support site is brand new!! What are managers thinking approving this crap?? What a waste of time and money.

I wish I could put a 0/5 I've been trying to contact someone through a customer service chat and I keep being ghosted or referred to contact other channel that supports a plan that I don't even have. My printer stopped printing and now nothing that I've done through their troubleshooting worked. I'm never going to purchase HP because if there's an issue, they're not there to help you in any way.

HP bietet den wohl schlechtestens Support den ich jeh erleben durfte. Man verweigert gezielt den Grantieanspruch und legt einem Hürden auf, die für den 0815 Anwender kau zu schaffen sind. Auf die Aussage das ich von BIOS kein Foto machen kann, weil ich keine Kamera hier habe, hat man von mir verlangt, das ich mir eine Kamera kaufen soll und mich dann wieder melden soll. Eine Information, das der Test erfolgreich durchlaufen ist reichte nicht. Das Chatlog habe ich mir als Andenken auch gespeichert.

Schade, dass man nicht Null (0) Sterne vergeben kann. Die "Dame" am Support (Frau Gieck) war unfreundlich bis bissig, hat keinerlei Interesse daran gezeigt, das Problem zu lösen. Wir haben insgesamt 5 HP-Drucker. Aber in Zukunft nie mehr wieder HP! Ganz sicher nicht.

El servicio proporcionado por HP en la (no)reparación de una impresora HP Envy 6110e ha sido inaceptable. La impresora dejó de funcionar debido a su desconexión de la red, sin que se haya podido conocer la causa ni restablecer la conexión. No funcionaban ninguna de las funciones: ni imprimía ni copiaba ni escaneaba. El problema era de difícil diagnóstico ya que el ordenador sí que veía y reconocía la impresora, enviaba el documento a imprimir, pero la impresión no se producía, la impresora se bloqueaba y era necesario apagarla para que se reiniciase Tras múltiples intentos fallidos de reinicio, llevé la máquina a la tienda en la que la compré. El técnico al cargo comprobó el mismo malfuncionamiento por lo que procedimos a contactar con el servicio técnico de HP. Tras más de treinta minutos de conversación con el servicio técnico, durante los que se nos pidió que hiciésemos varias fotografías de la pantalla de la impresora, como así hicimos, y tras constatar que el error persistía, se nos asignó un número de expediente para su reparación. En un correo posterior de HP, se me pidió que enviase las fotos realizadas, como así hice. Llegados a este punto, pensé que HP había aceptado proceder a repara la máquina, ya que se había constatado que no era un problema subsanable online. Me dijeron que me llamarían en breve. Interpreté que para acordar el modo de recogida de la impresora para su reparación. Error Al día siguiente recibí la esperada llamada de HP y para mi sorpresa e indignación, el técnico que me llamó me anunció que teníamos que repetir, de nuevo, todo el proceso de intento de reinicio online que ya habíamos hecho desde la tienda. Me negué. Como consumidor, y como mero ciudadano, me sentí humillado. Impotente ante un sistema interpuesto entre HP y el cliente con el único objetivo de impedir que la máquina llegue a un taller de reparación de HP. Vista su actuación, me pregunto si realmente existen. Hemos llegado a un punto en el que un consumidor al que se le estropea un producto tiene que demostrar por duplicado que tal defecto existe. Ya no es que HP se niegue a repararlo si tal prueba no se produce, es que el protocolo interpuesto hace que el consumidor se sienta impotente y humillado. ¿Hasta cuándo vamos a soportar esto?

i was on hold with hp support for exactly 2 hours and they hung up! that is not a coincidence. HP rips you off for all their expensive printers then expensive ink and uses all your data for their own purposes and we still pay them a boat for terrible printers!