mildred S.
I made a call to inquire about unable to change my brightness settings
I made a call to inquire about the brightness issue on my laptop. I first had to go through a lengthy AI support call, which was helpful only for basic troubleshooting steps such as updates, but unfortunately the issue was not resolved. I was then transferred to an in-person support call, where I was advised to repeat the exact same steps the AI assistant had already guided me through. After I visually demonstrated the issue, the representative quickly concluded that I needed to reset my entire laptop. Considering that I had only recently purchased this laptop and had just finished installing all my data and applications, I found this recommendation to be dismissive and lacking empathy, especially as it was made after only a brief look at the issue. I later did my own research and discovered that the problem was related to the hard disk. During the update, the system had somehow used an old hard disk setting, which prevented the brightness controls from functioning properly. Overall, I was disappointed with the support experience, as the issue was not properly diagnosed and I was left to resolve it myself.