Support HpReviews of support.hp.com

I recently bought a new laptop, during the setting up process I tried (unsuccessfully) to download the HP printer drivers from the HP website which for some reason was running very slowly & appeared to be having problems. For the first time ever I contacted the HP support for some help, I explained the problem to the woman on the phone & was instantly told that the drivers on their website were no longer suitable for my model printer as it was obsolete & I needed a new one. I tried telling her that my printer was only 2 years old but she wasn't interested. I later received an Email telling me the case was closed. The following day I tried again & downloaded the drivers instantly. Obviously at the time of my first visit to their website the day before, it had problems. I don't know if I caught the woman at the HP help desk on a bad day but she wasn't interested & of no help whatsoever. I will never bother calling them again.

Sconsiglio assolutamente. Ho comprato un portatile da 1300€ con garanzia. Dopo 2 anni il portatile presenta problemi tecnici come malfunzionamento di CPU e ventole, visto che la parte destra del portatile é bollente mentre la parte sinistra é fredda. Ho chiesto la garanzia visto che era in mio possesso ma un operatrice mi ha detto che era tutto nella norma. Non so voi ma non so se é normale che a destra il portatile é bollente mentre a sinistra funziona correttamente come da acquisto. Se comprate un prodotto da HP state certi che verrete truffati ci ho avvisato!

The worst customer service I've ever experienced! I have rung 15 to 20 times and still the computer isn't fixed. Usually I get told a technician will call back but they rarely do. The two times a technician has come out, they have replaced something and it didn't change anything. I cannot say strongly enough, DO NOT BUY FROM HP

I'd give less than 1 star. Loyal customer for over 30 years. Last HP printer I bought 3 months ago. Just doest print anymore. Have done all trouble shouting and chatted with boot several times. Just found out that warranty is about to end. Only a few days before, the printer stops working and the web offers support for 24 £ monthly, clearly HP had it well planned. Is it not 2 year warranty our right, why is this only only 3 months? Crap

Ein inkompetenter Mitarbeiter hat versucht, mich abzuwimmeln. Er gab sich nicht mal die Mühe, nachzuforschen.

Hier will man nicht helfen! Habe den HP-Support angerufen, um ein Master Biospasswort zu erhalten, da das HP Notebook, das ich legal erworben habe, leider ein unbekanntes Bios-Passwort hat. Keine Chance um dort Hilfe zu bekommen.

4 keer weggeduwd bij zowel nederlands telefonische technische support als de online zakelijke commercial support, en al 45 minuten in de wacht! Vervolgens gevraagd om een terugbelverzoek (omdat die prompt ineen keer terug kwam, inmiddels 2 uur later nog steeds niets gehoord). Ronduit schandalig!

I wouldn’t even give it 1 star. It might sound harsh but honestly I’d give it no stars! My laptop camera has the smallest issue ever and I’ve had to reach out multiple times via the chat and Sharon-John was very kind don’t get me wrong, however after the chat. It was mentioned if I needed more information for the engineer to come over to my flat to have it fixed my laptop that I can contact them. I was asked my preferred time slot for availability and NOTHING! I heard no responses back. I sent multiple emails and called their number given. Called the number and it was just no available agent at this time… now I’m expected to just wait from 9-5pm and waste my whole day just waiting in my flat. It’s super unprofessional and ridiculous.