Tricia
Complaint as well as Excellent rating
I want to start with a complaint. The item I ordered ended up being out of stock and also had problems at the warehouse. I was told to wait up to 28 Business days for the shipment. Once that time passed I had to search for the phone number and left a message requesting status or refund. I would have expected Supply Center to reach out to me once they realized the product was no longer available. Instead I was charged $83.22 which was placed on my charge card for over 35 days (and counting). I suspect if I had not initiated the contact requesting an explanation/refund it would have never been returned. However the EXCELLENT rating comes as a result of the very quick email response once I made contact. Their response included an explanation and assurance of refund. Told it could take 2 to 6 days to appear as a refund on my charge card.