*** ATTENTION *** We recently lost an important member of our team. We are currently not accepting new orders. However, we still offer full customer service. Please don't hesitate to contact us if you need anything. If you have a question about an order you want to place or have already placed, please send an email to the email address on this Trustpilot profile page or visit our customer service website. Links can be found on this TrustPilot page.Thank you!
Supply Center USA (supplycenterusa.com) has 1,714 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
supplycenterusa.com
Website
supplycenterusa.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 1% of reviews.
Latest
Most recent review: April 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered products from supply center usa, Never received a tracking number, contacted them by email and never received a reply. This company is totally horrible to say the least., hopefully I'll have my financial institution reverse payment to them., and they can continue there horrible, low class way of business elsewhere!!!....Steer far away from this company !!!!
Response from Supply Center USADec 24, 2024
Hello!
We are sorry to hear about your experience.
*** WE HIGHLY ENCOURAGE*** you or anyone else that might read this to send us an email and test for yourself. We reply to you within 1 business day.
1. If you go to our website, you can easily find our contact information. Our contact information is in multiple places and is very prominent on the Contact Us page.
2. If you have tried to communicate with us and we didn't respond it is usually because the customer accidentally misspelled our email address. Please update this review with a screenshot of your email including the email address so that we can research this issue for you.
Please let us know if you have any other questions.
Thank you!
TD
terri D.
absolute shitshow of a website
absolute shitshow of a website, NO tracking NO phone number. Had to call Chase and cancel order after 1 month of not recieving it. Only email address was answered by a bullshit bot.
Response from Supply Center USADec 24, 2024
Hello!
We are sorry to hear about your experience.
*** WE HIGHLY ENCOURAGE*** you or anyone else that might read this to send us an email and test for yourself. We reply to you within 1 business day.
1. If you go to our website, you can easily find our contact information. Our contact information is in multiple places and is very prominent on the Contact Us page.
2. If you have tried to communicate with us and we didn't respond it is usually because the customer accidentally misspelled our email address. Please update this review with a screenshot of your email including the email address so that we can research this issue for you.
Please let us know if you have any other questions.
Thank you!
Unfortunately, we had to cancel your order. Please see cancellation details below.
Order
#xxxx
Card details
Visa •••• •••• •••• 2407
Name on card
xxxx
Amount
$38.62 (100%)
Gateway
Safeweb Services
Status
Success
Type
Refund
Payment ID
DEUBe9fVp-WXNzL205jFfdx2
Created
Dec 16, 2024, 9:21 am
CH
CH
Looks like a scam
Placed an order November 19, 2024. Received an e-mail confirmation. After that: nothing.
When viewing the order it shows it's been on the way since November 19. It is now December 18 and still nothing. They can't be reached by phone, which should have been a red flag.
I sent an e-mail and received a reply within minutes with the same answer as the other negative reviews show. So I created a new order to find out where I had checked the Tampa area free delivery option. It turns out the free delivery is very misleading. The free delivery shows when you check out, but there is a down arrow behind that option which shows if you don't live in that area you will pay a ridiculous amount for shipping. Pretending you're in Florida but your office being in Wyoming is also pretty suspicious. I guess I will have to wait and see if I actually received a refund.
I replied to their e-mail stating how misleading the shipping options were and received this message: "For the past couple of months the promotions team has had issues with some of the promotions conflicting with each other. We hope to have this fixed soon. Thank you for your feedback. I will pass it on to the team."
Update: I received a reply from them on my review that didn't address the issues above at all.
Response from Supply Center USADec 24, 2024
Hello!
We are sorry to hear about your experience.
*** WE HIGHLY ENCOURAGE*** you or anyone else that might read this to send us an email and test for yourself. We reply to you within 1 business day.
1. If you go to our website, you can easily find our contact information. Our contact information is in multiple places and is very prominent on the Contact Us page.
2. If you have tried to communicate with us and we didn't respond it is usually because the customer accidentally misspelled our email address. Please update this review with a screenshot of your email including the email address so that we can research this issue for you.
Please let us know if you have any other questions.
Thank you!
KM
Kathy M.
Very suspicious of this website and all…
Very suspicious of this website and all the reviews. Don't recommend it. Order placed. Received one text saying my order was being processed. No further communication for 4 days. I sent a text requesting tracking number and then received a text from TT saying I cked the local Tampa Florida box and that was incorrect and I was getting a refund. When I ordered there was no Tampa Florida box to check I was supposed to get free shipping. This company only responded to my text requesting more info. They did not initiate a correspondence which would have been the correct thing to do if I had "misordereed" which I did not. At least they're giving a refund and I don't have to dispute it. I don't recommend ordering from this company. I think they're a scam
Response from Supply Center USAJan 3, 2025
Hello! We are sorry to hear that. We don't communicate via text. Can you please update this review with screenshots of the text so we can research this for you? Thank you!
ES
Elizabeth S.
Bait and Switch SCAM
I placed an order 12/2/24 that was over $40 and per their website qualified for free shipping. My order was confirmed. I emailed 12/11/24 to request a tracking number. Heard back immediately that my order was being refunded since I “chose the wrong shipping option of local Tampa Bay”—note I never requested to cancel my order and this is completely nonsensical. I live in Ohio and my address is clear in the order. Note how many high reviews here describe this same bait and switch. The high reviews are for REFUNDS. This is a scam to borrow customer money and appear to have high ratings. I’m pursuing with BBB.
MW
Maria W.
No tracking no phone number!
After taking the time to find the products I needed and ordering them, the Supply Center USA company decided to cancel my order because they would rather do that instead of putting a phone number on their "contact" tab and a tracking number on the website for customers to find product transportation progress and or contact them to find out. So after not knowing what was going on, and getting nervous about using a new company, I later found a phone number on the Internet, I called and no one answered, I feared it was a bogus company as they try hard to hide from customers, so I left a message to canceled order. Very unsettling experience when a company makes it difficult, almost impossible to talk to a human or for the customer to have no way of verifying them as legit, nor tracking order. WHO DOES THAT EXCEPT A SHYSTER COMPANY!!
Update: Still, NO PHONE NUMBER IN THE "CONTACT" TAB AND NO ONE TO ANSWER THE PHONE NUMBER I FOUND ON GOOGLE , THE ONE THAT SHOULD HAVE BEEN ON THEIR WEBSITE BUT WASN'T. MAKING IT DIFFICULT FOR CUSTOMERS TO TALK TO A HUMAN. I NOTICED THAT IN THE SUPPLY CENTER RESPONSE THEY DIDN'T ADDRESS THE ISSUE DIRECTLY. THEY GLOSSED OVER IT LIKE TRUE POLITICIANS. THEY MISSED THEIR CALLING.
Response from Supply Center USADec 11, 2024
Hello!
We are sorry to hear about your experience.
*** WE HIGHLY ENCOURAGE*** you or anyone else that might read this to send us an email and test for yourself. We reply to you within 1 business day.
1. If you go to our website, you can easily find our contact information. Our contact information is in multiple places and is very prominent on the Contact Us page.
2. If you have tried to communicate with us and we didn't respond it is usually because the customer accidentally misspelled our email address. Please update this review with a screenshot of your email including the email address so that we can research this issue for you.
Please let us know if you have any other questions.
Thank you!
SA
SAMATRA
I placed an order with this company and no response!
I placed an order with this company for the very first time almost 2 weeks ago and still have not received a response that my order has shipped... and It was charged on my credit card... I've sent several emails to them and they have yet to respond... they offered a coupon for first time buyers via email and it didn't work at all... I'm trying to give them the opportunity to respond to me before I placed a fraud dispute with my credit card company... there is no phone number to contact these people only by email!
Response from Supply Center USADec 4, 2024
Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
If you sent us an email and we didn't respond please confirm you are sending to the correct email address. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day. Additionally you can update this reiew with a screenshot of the email and amail address you are sending to so we can research your issue.
Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
Shipping
FREE Local Post Delivery TB (14-28 Business Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
Here is some additional information that customers find helpful.
* Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!
* Local TB Tampa Bay & Dallas delivery coming soon! We are building out the online infrastructure now.
* Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
* We process approximately 23,500 orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
* Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.
BM
Brooke M.
This is a scam
This is a scam. After ordering and waiting to get your shipping confirmation, then contacting the company, you will be told that you mistakenly chose the local shipping option. You will be getting a refund, apparently. If you would like to reorder with the correct shipping, you find out that it will cost hundreds of dollars. Apparently the scam is to book your money before you realize what is going on.
Response from Supply Center USADec 4, 2024
Hello! We are sorry to hear about your experience. We have our about us information and shipping information on the website in multiple locations. Please update your review here or feel free to send us a msg by going to the Contact Us page if you have any more questions. Thank you!
