Supply Center USAReviews of supplycenterusa.com

It was easy to "figure out" how to order the product.

I never received my order after waiting for five weeks. I wrote an email inquiring about it and received an immediate response. My money was refunded because the item was on back order. The only thing that could have made my experience better would have been for Supply Center USA to have contacted me independently.

I'm giving a "good" rating because of how well the customer service person responded when I let them know there was a problem. My order was placed and it was taking FOREVER to arrive. The email confirmation said it would take 14-28 business days to arrive but it had been 33 days and my order didn't come. When I told the company, they responded the next day to apologize and explain that my item was experiencing shortages and they had refunded my money - all of it. A confirmation of the refund was in my email box. I'm unhappy that I had to wait so long to not get the order but at least it was easy to get a refund and the staff person was very pleasant and gave a thorough explanation of the situation. I'm trying an alternate product in the meantime but I may come back later if I don't like this new thing and see if they can get a hold of more of my favorite item.

I initially wanted to give a low rating - a 14-28 day delivery is not "fast", and no status update was ever given even though we're asked not to request any order info while it's still within the delivery window. But, when I finally did ask what happened to my order after the 28 days, T.T. brought it up to 4 stars. Within 30 minutes, he investigated the problem and replied with a thorough explanation of the issue they were dealing with (which agreed with my own research), promptly cancelled the order and refunded the full amount charged, gave a time frame of when they expected the issue to be resolved and invited me to check back then if I wished, and provided many links to info on any possible questions I might have. It was an impressive response! But I would have appreciated being given this info when they first realized the issue. The order was for my business, and having no answers left me with no answers for my customers. Their fast and thorough response, however, did earn them a second chance.

Thank you for your quick responses. Your assistance was greatly appreciated. I felt that the overall response process was too slow, but that did not appear to be your fault. Peter Stevenson

It was Very Easy

I was hoping to find a local store I could just go and pick my item up. There were no stores listed so had to order it which I do not like to do. Trust issue!

Seemed easy