Supliful is a on-demand order fulfillment service that fulfills and ships food and sports supplement products for online businesses. Our platform lets nutrition experts, fitness coaches and small entrepreneurs create their own supplement brand without upfront investments in stock and warehousing. You can experiment with different store concepts and product portfolios without any risk.
Supliful (supliful.com) has 426 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
supliful.com
Website
supliful.com
Category
IT & Communication
Location
Arvada, Colorado
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Nothing but great experiences with supliful. The support team is very professional and support, they always respond really fast, much faster than other companies. Easy to use and margins are reasonable
Response from SuplifulOct 23, 2025
Hi Santiago,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Supliful. Our team works hard to provide fast and professional support, so it means a lot to know it’s making a difference. We truly appreciate your trust in us and look forward to supporting your continued success!
ST
Steve
I’ve been so happy working with…
I’ve been so happy working with Supliful through Silté! The platform is super easy to use, their support team replies so fast, and the products are made with really high-quality ingredients, which makes it a super easy to promote them. Overall, just a very satisfied customer!
Response from SuplifulOct 16, 2025
Hi Steve,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’ve had such a great experience using Supliful through Silté. It’s wonderful to know that our easy-to-use platform, fast support, and high-quality products are making a real difference for you.
We truly appreciate your trust in us and are excited to keep supporting your journey!
MI
Michael
Runaround, Nonsense
They're giving me the runaround behind a simple email issue. Over 12 hours, have spoken to 3 different people over the same things. I am having to repeat the same issue and they are not following up properly. I don't know how else to explain it to them, I've broken it down to the fullest extent possible.
This review highlights my experience so far, and am willing to adjust it if the experience improves.
Response from SuplifulOct 15, 2025
Hi Michael,
We’re truly sorry it took so long to fully understand your situation, and we completely understand how frustrating that must have been.
This case involved something a bit outside of our usual process - disconnecting a Shopify store owned by someone else. Typically, this requires the original store owner to transfer ownership or provide you with full access before we can assist effectively. Since that’s not part of Supliful’s standard service, it took us extra time to carefully gather the right information and make sure we could guide you correctly.
We truly appreciate your patience and the time you’ve spent explaining the situation. Your feedback is valuable, and we’ll make sure to improve how we handle similar cases in the future so they’re resolved more smoothly.
AF
andrey F.
Don't do business with them!
Guys, just don't do business with them!
I'm starting a new business, and it's been 3 weeks and 5 emails sent to them with still no answer. Support is terrible—there's no phone number to call and talk to a sales person. Basically, you can't be sure that they can scale up or support your problems within the next 1-2 hours. Meanwhile other companies do everything to help you and to support your brand.
P.S. Email is 100% correct, Im more than happy to provide guys all the information and show you that I wrote to a right email address.
Response from SuplifulOct 15, 2025
Hi Andrey,
We’re truly sorry to hear about your frustration, and we want to clarify a few important points.
We’ve checked our records and couldn’t find any communication from your side, and please note that all emails sent to our support team are answered within 24 hours. To make sure your inquiries reach us directly, please send them to [email protected] or use the chat widget in your Supliful profile for the fastest response from a live agent.
If you’ve already sent emails to the correct address, we kindly suggest checking your spam or promotions folder, as our replies may have ended up there.
Additionally, while we don’t provide phone support, there is an option to book a call with our Sales team if you’d like to discuss your business in more detail. You can book it here: https://url-shortener.me/76TV
We genuinely care about supporting our partners and will be happy to help resolve any issues once we receive your message.
Edit:
Yes, it would be great to see the proof as we can not locate any emails from you. Please forward it to [email protected] so we can investigate this issue.
AV
Ad V.
Extremely Disappointed – Sudden Product Removal
I’ve invested time, effort, and money into building my brand using Supliful — from product label design, Shopify store integration, to ordering product samples. Everything was set up based on the assumption that Supliful would continue supporting the pet care product line I selected.
To my shock, all my products were suddenly removed from the platform with no warning or direct notification. I only found out after raising a support ticket. Apparently, these products were moved to a “Pre-Buy” category (requiring bulk purchases of 500 units) due to an internal supplier change — a change I was never informed about, despite claims that an email went out on October 2nd (which I never received).
This abrupt decision completely disrupted my business plan. Not only did my products vanish without notice, but I was told there's no compensation for the time and money lost. Supliful support acknowledged the issue but provided no actionable solution other than recreating everything from scratch or buying in bulk — which defeats the entire point of using an on-demand supplier in the first place.
If you're serious about your business, think twice before relying on Supliful. There are no guarantees that your products will stay available, and they can make major changes overnight without proper communication or support.
Disappointed, frustrated, and now looking for a more reliable partner.
Response from SuplifulOct 14, 2025
Hi Ad Velop,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel.
However, the removal of these products was not a sudden decision. We sent out multiple email notifications in advance to inform all affected users that these items would be moved from the main catalog to the Pre-Buy section. If you didn’t receive these messages, we kindly recommend checking your spam or promotions folder, as the communication may have landed there.
The reason for this change is straightforward - the products in question were not performing well, and we made the business decision to discontinue them from the standard catalog. While we fully understand that this may impact some individual businesses, we unfortunately cannot maintain products solely for single users, especially when only a sample order was placed and no store sales were recorded.
For more details on how product discontinuation works, you can read our full explanation here: https://help.supliful.com/en/articles/8915478-understanding-out-of-stock-discontinuation-situations-with-supliful
We truly value your time and effort, and we’re sorry this caused a disruption to your plans. Your feedback is important, and we’ll continue improving our communication and processes to make such transitions clearer in the future.
FM
Fabio M.
Unprofessional, not a serious business partner
This is a very unprofessional and inefficient company. First, they have probably 10 different customer support reps, that will all answer your emails, with no congruency. The customer reps have no knowledge about the business, always have to reach out to other teams to get further information. This makes simple requests take at least 2-3 weeks to get resolved, and it is a lot of emails back and forth between multiple teams and customer reps.
Second, they try to acquire new clients by offering "bulk orders", but when wanting to actually order a bulk shipment, they later mention it is just possible for personal use, can't change any details on the invoices and overall provide 0 flexibility. So why do they offer bulk orders, who would order 1000+ units for personal use? Makes 0 sense.
Overall this shows that the company has no real leadership, doesn't know what they stand for and is inefficient. This is a company you do not want to do business with!
Response from SuplifulOct 13, 2025
Hi Fabio,
We’re truly sorry to hear about your experience and fully understand your frustration. Unfortunately, at this time, bulk orders are not available for international shipping. This is a new service we’ve recently introduced, and the error was on our side - the system should not have accepted your order in the first place, and we deeply apologize for the confusion this caused.
We also want to clarify that while the bulk order issue required extra time to resolve, all other inquiries were addressed promptly. Your feedback is extremely valuable, and we are already working on improving our processes and system to prevent this kind of misunderstanding in the future.
Thank you for sharing your experience - we’re genuinely sorry for the inconvenience and appreciate your patience as we make things right.
MA
Marco A.
Worst supplier ever
Worst supplier ever. Probably the most unprofessional supplier I have ever dealt with. They take 5 days to answer an Email about a big order we have submitted. We are waiting for our order since 10 days. And they have the audacity to reply with a one liner. Never seen business be treated more careless. They do not care about their clients or customers. Absolute joke of a company and would not recommend anyone to work with them who is serious about making business.
Edit: I have contacted you again through chat, and through Email. It has been another week since you have been "checking" with the right department for weeks on end, without any answer.
This is what happens when a American company outsources their customer service in the early stages to India, without a proper ticketing system in place. No one knows whats going on, no one is responsible for anything, and customers get left behind. No accountability, no professional business handling, nothing. Shameful and disgraceful.
Response from SuplifulOct 3, 2025
Hi Marco,
We are truly sorry to read about your experience. However, we were unable to locate any chats or emails under the name you provided. Please note that all customer inquiries are always answered within 24 hours, so this does not align with our standard support process.
Could you please confirm that you reached out to the correct email address? For the fastest support, you can always contact us directly via the chat widget in your Supliful profile to speak with a live agent.
We would love to investigate what is happening with your order and resolve this as quickly as possible. Kindly reach out to us again at [email protected]
or through the chat widget so we can assist you right away.
Thank you for giving us the chance to make this right.
TP
Thera P.
Fast fulfillment!
For our brand, It's essential for our customer to get high quality products, at "Amazon like" speed. Fulfillment is fast and we really love it.
Response from SuplifulSep 29, 2025
Hi Thera,
Thank you so much for your kind words!
We’re thrilled to hear that our fast fulfillment and high-quality products are helping your brand deliver an “Amazon-like” experience to your customers. Supporting your growth and making sure your customers are happy is exactly what we aim for. We truly appreciate your trust and look forward to continuing to be your partner in success!
