SuperstarcarwashazReviews of superstarcarwashaz.com

Raised the fee by $7.00 / month without notifcation. NOT COOL Super Star Car Wash You lost a customer

They charged my two of my cards for over 2 years for one vehicle. After auditing my account and bringing it to their attention, after 7 months of back and forth they are now ignoring me. This is over $1000 they owe and will not correct the issue. Not to mention the all the emails and time.

Purchased annual pass at the new location on Grant Rd Tucson..when they first opened I went in an equipment failure did no allow water to get on brushes and brushes spinning on dry paint. Went in again and did a decent job. 1st was after purchasing annual pass- same problem no water. After many cars went through with out water including mine-manager realized he failed to turn on water pump. Every can before mine and mine didn't get cleaned...Absolutely unacceptable!

If I could give less stars I would. I use to always bring my truck to this location and when my wife asked where we could take the 4Runner to get detailed I said “I know where to go”! We brought my wife’s 4runner to this location to get a wash and detail after a camping trip. We specifically asked for no armorall because we live down a 5 mile dirt road in New River AZ and armorall just makes everything look worse after a dirt road. Not only did they armorall the entire inside and outside, but they did the tires, the wheels and all the metal on the exterior of the truck. When we talked to Mike the salesman he wrote “no armorall” on the window. After 3.5 hours and $250.00 they wanted to re-wash the truck. When I returned to the wash to complain I also noticed that the driver side mirror had been broke. Dominic the manager was nowhere to be found. So now I’m out $250.00 plus I have a broken mirror and Dominic is unwilling to even refund my money. This place is a joke and I will never return and I will make sure to tell everyone I know to beware of this company as they not only break your vehicle but they do a horrible job and are very over priced! Please see photos and let me know if you would pay money for this!

The car was not washed well at all. I took the car through the E Vista WAy, Vista CA 92084 location twice in the past week and it came out covered in bird poop all over, This location has a very defective cycle and the brushes barely touch my car.

They signed me up for subscription without my consent with a price that doesn't match ANY of their subscription, awful company

It’s been over a year and I can no cancel my membership, I’ve been given wrongly written e mail address to not work in my attempt for cancellation, and even sending to the correct one i am still being charged. Reading the other person’s experiences I realize how badly managed of a company this is and only taking people’s money and not taking care of its customers

I opened a membership to this car wash. Its one where you drive up and it recognizes your license plate and you drive in. After the 3rd time in a row of it not being able ti recognize my car I went inside to cancel. Only to find out that they had my credit card attached to someone else's account! Canceled immediately. Now months later I find out they are STILL charging me for someone else's account AND have opened a second account in my name that has never been used. Manager sees the mistake and refuses to help in any way other than just doing thr can cancel. Refused to get in touch with customer service or corporate for me. Just gave me an email address and sent me away. Straight up credit card fraud!