SupersideReviews of superside.com

Love Superside's willingness to innovate and try new ideas! And the end results are always delivered on time with top-notch execution.

Quick turnaround and nailed the creative brief.

Superside sold itself as a “partner” in building my startup. In reality, they were an overpriced vendor—rigid on timelines, contracts, and budgets. To their credit, their project management systems are excellent. Weekly calls with my project manager were efficient and well-run. I appreciated Superside’s help developing the brand look and feel for my startup, along with some initial static assets. Creative work is hard to price, and I did feel value there. Problems began when I asked to resize a static asset for a Facebook cover. They wanted to charge over $1,000 for one resized asset. At that point, I asked to exit the contract. Superside refused. They said I had to stay in the contract for another three months at $5,000/month. I asked to defer the time. Again, no flexibility. I was not willing to over-pay for static resizes and I was not yet ready to produce video. I had flagged in the sales process that I needed UGC-style content for social (look at its libary, it's not in their wheel-house, but I was over-promised they could deliver UGC-style video). Superside assured me they could deliver—but what I received missed the mark completely. The Reels looked like Canva templates with no UGC vibe. The homepage video didn’t reflect our brand values. They blamed my direction—but any competent agency should know that Reels need a UGC feel to perform. I was juggling product development and had asked to defer the work until I had more bandwidth to have proper video created. That flexibility would’ve helped us get it right. Instead, I was rushed to make it work. After submitting what I could, I was told we should “just spend the remaining $10,000 on more static assets”—which I didn’t need. Bottom line: If you're a startup, this is not the partner for you. Superside might work for large enterprises with big budgets and long timelines. But for startups, you’ll find more talent and flexibility on Upwork or Fiverr—people who understand constraints and move at a startup pace. I thought I’d found a creative partner. I got a vendor chasing short-term profit instead.

I wasn’t a customer of Superside, but I did go through their pre-sales process—and that alone was enough for me to walk away. To start, my first scheduled sales call was missed. The second one went ahead, and while the rep was polite and professional, the deeper issues were already obvious. Superside currently sits at a 3.9 rating on Trustpilot, which is surprisingly low for a company positioning itself as a premium design and creative partner. A quick glance at recent reviews over the last few months shows recurring themes: capacity issues and what appears to be a lack of clarity around their Ideal Customer Profile (ICP). These are signals of misalignment at the leadership level. But here’s the main issue: pricing transparency. Somewhere in small text on their site, it says pricing starts from $6,000 to $100,000 per month. That is not a detail that should be buried—it should be upfront and loud. You’re a UX/design company. If your site’s UX doesn’t make key information like this obvious, that’s a red flag. My time is valuable—I bill at $800/hour—and sitting through a call just to find out you’re out of budget range is frustrating. If you’re a high-end company, act like one: 1. Make your pricing bold and obvious, or remove it altogether and position yourself as custom/enterprise only. 2. Revisit your ICP—your recent reviews make it clear that you’re not qualifying leads correctly. 3. Improve the first impression. Missed calls, unclear pricing, and mixed messaging don’t reflect premium service. Ultimately, I wouldn’t recommend Superside based on my experience. Their competitor set includes teams like ManyPixels and Kempi.io, but right now, Superside feels like it’s trying to serve everyone—and ending up truly serving no one well. Good luck to the team. Hope you refine the business model.

HORRIBLE experience with Superside. Very disorganized, too many cooks in the kitchen so nobody really understood what was going on. Wasted not only a lot of my money but also a lot of my time. Steer clear.

I signed up for Superside’s design subscription based on high-quality samples in their sales pitch. What I got was entirely unusable creative work and a lawsuit. I terminated the contract after one month of incredibly frustrating low-quality work and now they're suing me two years later. They've done maybe $300 worth of work and are suing me for tens of thousands of dollars. This is obviously how they make their money since they know they can't make money as a legitimate creative agency. They did virtually no work for my small business whatsoever. Literally nothing was usable. Avoid Superside unless you want to get sued.

I would not recommend Superside at all. As a Marketing Manager at a mid-sized company in Canada, we initially chose Superside to streamline our creative projects after struggling with traditional agencies. They promote themselves as a fast, high-quality, and cost-effective solution, but our experience was the opposite. For one project, we were quoted 170 hours ($15,000 USD) with a 4-week timeline. Instead, it took 5 months, 370 hours ($33,000 USD), and we still had to bring in our own freelance designer to complete the work. Hoping this was an isolated case, we gave them three smaller projects (social media ads and signage). They failed to execute every single one. In total, we spent $70,000 and were left with little to no usable work. The most frustrating part was the lack of accountability from their management team. There was no genuine care for their clients—only a focus on billing more hours. This felt like a complete money drain with no results. I strongly advise avoiding this company. Our experience was not just disappointing but a massive waste of time and resources.

Even though Manuel couldn't assist me with my request, he kindly sent several website link of companies that may be able to help. Great customer service, regardless. Thank you.