SupersideReviews of superside.com

Not built for performance marketing. Overpriced, slow, and completely inflexible. We signed up with Superside hoping to scale our creative production for paid ads. After several months of working with them, I can confidently say: don't make the same mistake we did. Impossible to scale ad creative production If you're running performance marketing and need to iterate quickly on creatives, Superside is not the solution. Their turnaround times are painfully slow, and their entire workflow is not designed for the fast-paced, test-and-learn approach that paid media requires. We needed volume and speed but we got neither. Absurdly expensive A single motion video with 3 resizes cost us anywhere from $2,000 to $4,000. Let that sink in. At that price point, scaling paid ads creative production is simply not viable. You'll burn through your budget on production costs before you even spend on media. Zero flexibility when things go wrong This was the most frustrating part. Superside operates with a "not our problem" mentality: – Have unspent budget at the end of your contract? It expires. No refunds. – Need to add a voiceover to a video? That's an extra charge. – Want to wrap up mid-month? You're still paying for the full month. When we tried to find a reasonable compromise at the end of our engagement, they refused any flexibility and immediately escalated to legal threats over a billing dispute—despite us having significant unused budget that their team couldn't execute against. The only positive They do meet their deadlines. I'll give them that. The problem is those deadlines are long to begin with, and the output doesn't justify the wait or the cost. Bottom line The price-to-value ratio is essentially zero. We eventually moved to experienced freelancers who deliver comparable quality at roughly 1/10th of the cost—and with far more flexibility and speed. If you're an enterprise brand with unlimited budget and no urgency, maybe Superside works for you. But if you're a performance-driven team that needs to move fast and scale efficiently, look elsewhere. We learned this lesson the hard way.

I wasn’t a customer of Superside, but I did go through their pre-sales process—and that alone was enough for me to walk away. To start, my first scheduled sales call was missed. The second one went ahead, and while the rep was polite and professional, the deeper issues were already obvious. Superside currently sits at a 3.9 rating on Trustpilot, which is surprisingly low for a company positioning itself as a premium design and creative partner. A quick glance at recent reviews over the last few months shows recurring themes: capacity issues and what appears to be a lack of clarity around their Ideal Customer Profile (ICP). These are signals of misalignment at the leadership level. But here’s the main issue: pricing transparency. Somewhere in small text on their site, it says pricing starts from $6,000 to $100,000 per month. That is not a detail that should be buried—it should be upfront and loud. You’re a UX/design company. If your site’s UX doesn’t make key information like this obvious, that’s a red flag. My time is valuable—I bill at $800/hour—and sitting through a call just to find out you’re out of budget range is frustrating. If you’re a high-end company, act like one: 1. Make your pricing bold and obvious, or remove it altogether and position yourself as custom/enterprise only. 2. Revisit your ICP—your recent reviews make it clear that you’re not qualifying leads correctly. 3. Improve the first impression. Missed calls, unclear pricing, and mixed messaging don’t reflect premium service. Ultimately, I wouldn’t recommend Superside based on my experience. Their competitor set includes teams like ManyPixels and Kempi.io, but right now, Superside feels like it’s trying to serve everyone—and ending up truly serving no one well. Good luck to the team. Hope you refine the business model.

HORRIBLE experience with Superside. Very disorganized, too many cooks in the kitchen so nobody really understood what was going on. Wasted not only a lot of my money but also a lot of my time. Steer clear.

I signed up for Superside’s design subscription based on high-quality samples in their sales pitch. What I got was entirely unusable creative work and a lawsuit. I terminated the contract after one month of incredibly frustrating low-quality work and now they're suing me two years later. They've done maybe $300 worth of work and are suing me for tens of thousands of dollars. This is obviously how they make their money since they know they can't make money as a legitimate creative agency. They did virtually no work for my small business whatsoever. Literally nothing was usable. Avoid Superside unless you want to get sued.

I would not recommend Superside at all. As a Marketing Manager at a mid-sized company in Canada, we initially chose Superside to streamline our creative projects after struggling with traditional agencies. They promote themselves as a fast, high-quality, and cost-effective solution, but our experience was the opposite. For one project, we were quoted 170 hours ($15,000 USD) with a 4-week timeline. Instead, it took 5 months, 370 hours ($33,000 USD), and we still had to bring in our own freelance designer to complete the work. Hoping this was an isolated case, we gave them three smaller projects (social media ads and signage). They failed to execute every single one. In total, we spent $70,000 and were left with little to no usable work. The most frustrating part was the lack of accountability from their management team. There was no genuine care for their clients—only a focus on billing more hours. This felt like a complete money drain with no results. I strongly advise avoiding this company. Our experience was not just disappointing but a massive waste of time and resources.

The design team is not located in the U.S. and it shows. They dont understand clear instructions. It was incredibly frustrating and a waste of my time. I would never use them again. Stay away!

I hired Superside a few months ago and was really excited to work with them. I was impressed with their other work and our business. Sadly, I regret ever stumbling across them. I requested a very simple project (make ~20 SVG icons, most of which already existed and needed a few small tweaks) and they quoted me 100 hours, which was my entire month's budget of work. I brought this up to the account admin team, who were nice and professional, and they did a second attempt, which wasn't much different. Frustrated, I was able to complete the task myself in about two hours. I decided to cancel my agreement and, since this was the first project they'd ever worked on for me, asked for my money back. They'd delivered no work as of yet so it seemed reasonable. It's taken more than three months to work through this and, to top it all off, when I said I'd be posting honest reviews of what happened, they said: "We refer to your email dated May 30, 2024, regarding your threat to publish negative reviews about Superside. While we are always open to constructive feedback and are committed to resolving any legitimate concerns our customers may have, it is against the law to use threats of defamation as a means to an end. We take these matters very seriously and must remind you that defamation, including libel if written, is a serious offense and Superside will not hesitate to take the appropriate legal action.” I've never been so surprised to see a company's legal team say they would pursue legal action if I published a negative review. Well, here I am publishing it anyway. You deserve to know what kind of company Superside is, and now you do.

I don't know that it is real team of superside or it is fake.. But they hire freelancer and say that you work for us and also want processing fees from the freelancer.. To give the payment.... This work is scam. For trust the agent of company give this link... They are very black hearted person who wanta from money to the struggller.. The person think that they give to them but they are too selfish people who used them for just money...