SupersideReviews of superside.com

Superside sold itself as a “partner” in building my startup. In reality, they were an overpriced vendor—rigid on timelines, contracts, and budgets. To their credit, their project management systems are excellent. Weekly calls with my project manager were efficient and well-run. I appreciated Superside’s help developing the brand look and feel for my startup, along with some initial static assets. Creative work is hard to price, and I did feel value there. Problems began when I asked to resize a static asset for a Facebook cover. They wanted to charge over $1,000 for one resized asset. At that point, I asked to exit the contract. Superside refused. They said I had to stay in the contract for another three months at $5,000/month. I asked to defer the time. Again, no flexibility. I was not willing to over-pay for static resizes and I was not yet ready to produce video. I had flagged in the sales process that I needed UGC-style content for social (look at its libary, it's not in their wheel-house, but I was over-promised they could deliver UGC-style video). Superside assured me they could deliver—but what I received missed the mark completely. The Reels looked like Canva templates with no UGC vibe. The homepage video didn’t reflect our brand values. They blamed my direction—but any competent agency should know that Reels need a UGC feel to perform. I was juggling product development and had asked to defer the work until I had more bandwidth to have proper video created. That flexibility would’ve helped us get it right. Instead, I was rushed to make it work. After submitting what I could, I was told we should “just spend the remaining $10,000 on more static assets”—which I didn’t need. Bottom line: If you're a startup, this is not the partner for you. Superside might work for large enterprises with big budgets and long timelines. But for startups, you’ll find more talent and flexibility on Upwork or Fiverr—people who understand constraints and move at a startup pace. I thought I’d found a creative partner. I got a vendor chasing short-term profit instead.

I know it's a tough business to do a managed design marketplace with clients wanting cheap and fast and good designs all at once. Superside has a promise to make it better! What they've nailed is fast communication and starting the project off well and fast. The project managers are helpful and detailed. What I'm not seeing so far is any great design quality. I'm being told that if I wanted creative design I should have chosen premium, which doesn't seem to align with their promise: "Dedicated team made up of verified super talent from around the world." Right now I'm seeing Fiverr level talent. I think they'll turn it around and get it there, I'm hopeful. I'm in the middle of a project right now. The experience is decent. Not great, not terrible. Will update review when the experience is complete!

No complaints about the service. I just didn't care for the writer's style of writing. The biggest issue is that the writer took words that were meant to indirectly proclaim our leadership status, and the writer reworded it so that we sounded pompous and arrogant. They probably would have done a better job if we invested more of our time coaching the writer, but we were under time constraints and I personally didn't want to rack up hours trying to reframe their mindset. I almost felt as if the language was purposely "messed with" to encourage more dialog. I think it would have been more effective if they simply proofread our copy, and offered alternative language for the sentences the writer felt needed work.

They don't usually make Keynote templates, which might be why this one was a little sloppy. The first round (which was final-ready in their eyes) was 60% there when it comes to styles, architecture, and cleanliness of the file. We had to tell them to make type styles for each heading level and body text. And to clean out the artifacts of old styles no longer used in the presentation. All in all, the template is functional and saved us a few hours of work in-house.

The last file was below my expectations

Usually fast to respond and deliver. Good to keep deadlines. Quality is acceptable, but not more.

Great concept and product. Sometimes careless errors and difficulty getting quick turnarounds even if it’s to correct a small error by Konsus team. Also the fact that i received an email from Trustpilot suggests Konsus has breached confidentiality.