SupermarketItaly.comReviews of supermarketitaly.com

Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

Expired food for sale

I placed an order 09Dec22.I received part of the order 15Dec22. The packing slip said it was complete. I was missing 6 items, and customer service is horrible. Spoke to virtual chat, said my order was complete, then said it was shipped in 2 parts. I should have received the second one yesterday, No order, FedEx says it is delayed. Do not try to call the phone number, 35 calls, no one answers.

I have had some unfortunate experiences with this online store. I was excited to receive the nduja which is a spicy, spreadable type sausage/salami. I should not need to be cooked but can add a great flavor to sauces, etc. In teeny, tiny print on the package, after a night of bad food poisoning, their nduja has on the package must be cooked to 160. Great. Glad I only ate a little on my homemade Italian bread. I complained and got a refund. Before complaining I received a complimentary large bottle of Brioschi Sodium bicarbonate. Right. Second, I ordered two 3-lb packages of DOP gorgonzola at close to $160. I get an email the next day stating there is only one left, and they refunded that one. But the communication back, and forth, was not clear if they were going to send the other one and when. It was frustrating. I finally received the one 3-lb gorgonzola after 2 weeks. It was delivered opened, watery, smelled horrid, and the foil around the cheese was torn. Once again, I took pictures and got a refund. I will not be ordering from them again.

I ordered several items from them including organic lemon juice. When I finally received the order, the lemon juice had expired on 8/31/2021 — last year! When I alerted cust svc by email they didn’t respond but refunded my money. What reputable business sells expired organic merchandise? I didn’t even receive an apology. They probably thought I wouldn’t notice. I will never order from them again.

I found Supermarket Italy by accident, when searching for some hard to find import items. The service by phone was engaging.. smart.. fun.. and most of all, Professional. I would definitely use them again.

I placed a large order, received some items that expired beyond the expiration date. Other items were not as described on the website. I tried calling during their posted hours they posted on the website after 9 AM, switched to another number that did not answer after multiple tries. I tried doing the live chat, their instructions say to click on the bubble at the bottom left-hand corner of the page, after many attempts I found the bubble on the right-hand side of the page. Very unprofessional and poorly managed.

I live in rural GA and shop with this place routinely - always outstanding products, service, notifications, shipping and customer service. Why even try to go out and buy Italian with Supermarket Italy. Amore, amore, amore!