SuperLightingLEDReviews of superlightingled.com

These are phenominal. A terrific way to spice up any staircase.

ZiYu provided the best support! LEDs are confusing. Trying to explain what I needed was confusing! I was 100% understood on my issue and was given the products and knowledge I needed to make my project perfect!! Thank you so much.

I love this company because of Mike. He is very patient. I did not know a thing about LED lighting except they were a light. Using the attachment feature on the chat, Mike and I would communicate for hours in order for me to achieve my goal. My goal was out of the ordinary as I wanted the LEDs to be an intricate part of my 4 piece outside sculpture. Never once did Mike get upset with me because I did know anything. I highly recommend this company for your LED needs. I KNOW you will be satisfied as I am. Mike spreads goodness and knowledge. James Ding

Horrible customer service. They have a "chat window" on their website that is never monitored - it simply says to email them anytime you initiate a chat. There is no way to phone them and they are unresponsive by email. I placed an order and got the power supply wrong, and have been trying for three days to clear it up. With Chinese New Year starting in two days I would guess I won't be hearing from them for at least another week. Regardless of how good their products may be, I wouldn't buy from them again due the inability to contact them or get a timely response. **As a post script to the above review, I found that after leaving a bad review here, I was contacted promptly. The person that assisted me was trying to be helpful, and was very responsive after our initial contact and emailed me promptly with responses. Unfortunately with my lack of experience with LED control and the options I want, I was frustrated by the lack of explanation on the compatibility of controllers with things like WIFI and RF control when using addressable strips. It seemed as though you can get one but not the other, or both, but not with that controller or strip. Bottom line is that if you have simple needs, or already know how to structure your system I'm sure they can deliver, but overall I'd say the issue lies more with the manufacturers documentation and not Superlighting LED. I therefore have changed my rating to a 4 based on their effort to meet my needs.

We were so help today! ZiYu was very professional and new just what we needed. We tried looking for LED strip lighting on our own through Amazon and home store websites but it was very confusing and we knew we needed help. And we received excellent help and now are excited about our lighting project. Thank you!

I would honestly give more than 5 stars. The live chat helped me so much! It felt exactly as speking with an expert in a physical store, at 11pm. The person took the time to understand my project, make suggestions with parts that I did not know about. She also gave me technical information that I could not find elsewhere. Apart from the shippings fees that are quite high, I loved my 1st experience with this website.

I have done many custom jobs with this company. Despite the complicated jobs, they do perfect every single time. Amazing communication. Products were perfect. 0 issues over the span of a year doing business with them!

Fast, Efficient, Informative & Quick Response Seeking help via WhatsApp chat was very prompt and guided me every step in my purchase Thanks alot!