customer
Excellent experience!
Excellent experience!
Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses.Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.
Superior Seating (superiorseating.com) has 120 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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120 approved reviews, newest moderated first
customer
Excellent experience!
salvador S.
Service and quality i recommend
Esther L.
We bought bar stools for our new store and were delighted with the quality and the speed of shipping ... we loved dealing with the customer service rep who went above and beyond to make sure we received the product in time for the grand opening !!! Thank you superiorseating.com
Greg L.
I needed help to select the right material for a table and chairs for our business that has outdoor seating. The knowledgeable staff helped me select just the right quality of product ... everything arrived on time and looks gorgeous !! I am very happy and will do business again ...
Shawn D.
Amazing service! Jane went above and beyond finding the right tables and chairs for my new restaurant. It looks so beautiful! One table that was damaged was replaced without hesitation. This is the way everyone should do business. I looked for months to find these furnishings. I am truly thankful I found this company.
Kelly J.
From the beginning of the order process, I was offered excellent advise on saving money on shipping. We ordered more bar seats than I planned, but it was worth the savings in the end. The seats are comfortable, light weight, but extremely sturdy. Our customers were excited as the seating is "cushy". Excellent job!
Taste B.
I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the issue. After several weeks of calling, we will be one table short for opening day with no resolution in sight. Very disappointed. ------- We purchased these for our restaurant: Taste Community Restaurant. They worked great and went together easily. The customer service team was absolutely fantastic and helped us get exactly what we needed. My only complaint was the delivery driver didn't call ahead as promised. Our construction team had to stop working to unload the truck (not an easy task for these--you need lots of manpower--they are heavy).
Amanda
Will not be reordering from superior seating again. Although customer service was cordial it really meant nothing because my entire order was mismanaged and completely wrong 3 times. I initially received the wrong sample barstool I ordered to see if I would even like it. Then when I chose another barstool (one that I couldn’t see in person because the sample one sent to me was wrong) the 16 barstools I received were alao wrong. I unfortunately had to keep them because we were on a strict timeline with our reopening. When I tried to get a refund (which I did but was small) to order a few more tables and chairs, that order was late and wrong again. I’m not sure what the problem is exactly but I will not order from there again to find out.
Response from Superior SeatingOct 30, 2017
Dear Amanda, What a disappointing review! We truly did not expect it. Regarding customer service, sorry to hear it meant nothing to you - we really tried to make it right and as a business owner yourself, you know mistakes do happen. We have credited the amount you paid for the sample you received (being the wrong item) for the order you had placed initially. We were sorry that you received the bar stools in a different color than those you originally chose. When you ordered more, we credited you $220 for your order which was 50% off the original order of bar stools and provided an expedited shipping for this order. We felt it was not a small amount of credit as you indicated on your review. You said that the additional order was LATE. Based on our records and the expedited shipping for which we did not charge you, you received your order quite quickly. Lastly, and most disappointing, nowhere in your review did you mention the quality of our product. We take that aspect of our business very seriously. On behalf of all of us at Superior Seating, we wish you best of luck with your business and all your new endeavors. Sincerely, Jane Petrillo