Waylon T.
Very unpleasant
We have purchased different styles of chairs and tables. Chair was fine. Delivery was abhorrent. The driver could not have been any ruder. Very unpleasant and demeaning.
Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses.Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.
Superior Seating (superiorseating.com) has 120 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Waylon T.
We have purchased different styles of chairs and tables. Chair was fine. Delivery was abhorrent. The driver could not have been any ruder. Very unpleasant and demeaning.
customer
The ordering process was very smooth and the representatives were responsive and helpful. The delivery window was very large (11am-4pm) and the delivery driver refused to bring the 50 stools down to my establishment- all they would do was load them off the truck. I was by myself and had to carry all of them down several flights of stairs. I paid several hundred dollars to have them delivered, so this was disappointing.
Response from Superior SeatingJan 18, 2018
Hi Hilarey, thank you for your feedback. We are glad that our customer service met your expectations. Regarding delivery, please refer to our FAQ section where you will find our delivery policy: https://superiorseating.com/faq We are sorry that your delivery expectations did not align with our shipping policy but rest assured that it is quite customary for freight carriers to provide only tailgate deliveries, let alone unload the products off the truck. Some do provide inside deliveries but the cost of that service would surely exceed the $295 that we were able to secure for your 47 piece furniture order. Regards, Ed How is my order shipped? Superior Seating partners with many carriers. When an order is placed, we reach out to them and determine the best carrier for that particular shipment, taking into consideration the order size, distance, time to delivery, and of course, cost. Most deliveries are tailgate delivery only, although lift-gate delivery is available upon request. We do not provide inside deliveries at this time.