bolt accessReviews of superioraccess.com

I find that I have called with specific questions as to coverage I am looking for, and end up having to go through the long and tedious quoting process to get the answer I need. If I could get more information by phone, it would save me and SA so much time!!

I have a client. Personal lines and clue came back and client was rejected. Look at the report and see if it's correct before you loose a $10,000.00 a year P/L client. Two very important duplicates. Put client with another carrier. Now that's a shame.

I have gone back and forth on an account before when trying to bind something. They could knock off 3 hours of back and forth if the underwriter would just pick up the phone and call with whats missing. The dashboard is helpful at times, but we have to call in every time we want something with a 24 hour turn around. I feel like everything should have a 24 hour turnaround without having to expedite. This is how all other companies work. Plus their website says 24 hour turnaround time, but normal time for SAIS is 36-48. Processing of endorsements is terrible. Also when we request documents for a client it should be a 2 hour turn around at the most, but they are more like 1-2 days. Especially auto ID Cards!

I have been with Superior for many years and have seen the service improve drastically. The quote turnaround, customer service response and underwriting have made major improvements over the last couple years. However, the recent underwriting changes imposed by the carriers for being a Platform (National) agent, has made it so I cannot get homeowners quotes through SafeCo, the minimum Wind & Hail deductible with Travelers is not competitive with other carriers in the market and Hartford along with MetLife seem to be very selective on who receives competitive pricing. This has almost made it so I cannot write and place any business through Superior. I am left scrambling for other options right now. Management must find a solution with these carriers immediately and there should be no difference between what can be offered through a Platform (National) agent and a local independent agent with these carriers. Superior does not have a competitive business that can prosper if this is not quickly resolved and producers can offer the same products and service as local independent agents with the same carriers.

Service is hit or miss. Sometimes I get really quick responses and at other times not so much. I will most likely look at moving my business elsewhere.

So far, the premiums have not been competitive

The commission levels are lower than other GA's and service level is average at best