bolt accessReviews of superioraccess.com

I have had the worst time with this company. I am a 20 year agent and trying to roll my business. The rates are great but the customer service sucks and I have had at least 80% of my submissions screwed up. Anywhere from wrong bank information for drafts to not getting the paperwork to the company for the NB policies so rates go up or cancel all together. You cannot get CS without being on hold forever and FORGET talking to a manager. You have to leave a message and they NEVER return a call. They also do NOT notify the agent of record when anything is needed for the initial NB issue. The insured gets a letter from the carrier. If the insured ignores the mail or does not get it-they just cancel. I have had that happen 2 TIMES already! They are awful and as soon as I find another marker/broker-I will be moving ALL my business.

Do not waist your time, and your money. They are tricky at how they do their business. I tried them for a month and it did work out for me so I called to canceled and they went ahead and charged me for an extra month claiming it was for other expenses. UNWORTHY COMPANY TO WORK WITH !!!!

Do NOT deal with these people. All positive comments you see here are posted by their employees. Absolutely the worst corporate culture I have ever seen. They used to be in Irvine, CA and moved to TX so that it would be easier to continue their shady practices. They will not pay your commissions on time.You need to call and email hundred times and listen to a million excuses. They will give you less than what you expect. They will charge you an access fee, why not, another revenue source. Their markets are what everybody else has, nothing spectacular. Quoting, binding process is horrible. No customer service, if you ask a question about an account, good luck...

If I could rate it 0 stars I would. The service they provide is horrible and they can't get service requests right after multiple attempts. They screw up policies at binding and make every excuse why it's the carriers fault. They will create more aggravation and grief for you than it's worth.

ONE OF THE WORST COMPANIES THAT I HAVE TRIED TO DO BUSINESS WITH. IT SEEMS LIKE THE AGENTS GO OUT OF THERE TO MAKE SURE YOU DO NOT PLACE ANY BUSINESS. IF YOU GET YOUR BUSINESS BOUND GOOD LUCK. THEY WILL NEVER NOTIFY YOU IF A POLICY WAS CANCELED OR ANYTHING. THEY WILL LET YOU KNOW AFTER THE FACT AND MOST THE TIME YOU'LL SOL. STAY AWAY FROM THIS COMPANY!!

Blake from superior access just called me 5 times in a row from different numbers to get me to re sign for superior access. Shows you how professional they are when I haven't used their service in at least 5 years.

You take the payment and the rest of the underwriting documentation seems to end up in the garbage! It certainly doesn't get sent to carriers!!! Time and time again..............

Site is buggy, unable to run quotes easily. Can you close our account? No one called us and we get stuck on hold when we try to call you.