bolt accessReviews of superioraccess.com

The wrong quote was bound. When request the binder I attached the quote that I wanted to process. AFTER the policy was bound a noted was added that TELEMATICS PLUG-IN REQUIRED TO MAINTAIN RATE QUOTED AND POTENTIALLY AVOID CANCELLATION. I should have known that during the quote process NOT after the policy was bound

Terrible terrible service. Even if it is their mistake they will not take responsibility for correcting it. Agency partners are on their own. Add to that the high membership pricing and basically ZERO available carriers it's a bad deal. The new platform is worse than the prior platform which is really bad. If you are an agent, RUN. Do not do business with them it's not worth it.

Not worth it. Access to markets isn't great. Site is clunky. Requested cancellation, they didn't process and then proceeded to charge me for 6 more months without my knowledge. I asked for a refund just for that time, and they refused despite not having accessed there site once during that time or having written a single policy through them.

Bolt Access is an opaque software with little to no real backup support for an agent trying to make quotes and produce business. They are built to encourage the production of inaccurate quotes out of their rater so as to generate high purchase interest but these initial quotes are so far below what carriers provide that this produces a misleading impression. Their worst area however is there phone backup or support. It seems impossible to get a hold of the person who brings you on. And just now I finished a conversation with a "underwriter" who would not look at the quote just submitted without a 5 minute argument trying to prove that I had called the wrong department. Turns out he was totally wrong, I had called the correct department. But what kind of organization hires little Terrier personalities to just answer the phone and calls it "service'. Their interface is poor, thus underwriters get several calls from those who produce the money that goes into insurance, and these calls are just trying to find out what on earth happened with this poor, low quality rater. Then the underwriters spend their whole day complaining and gearing up for the next phone call getting ready to fight.

Not a great experience, they say all the right things, but when it comes down to it, it is impossible to bind business in the Northeast with this company. Forget entirely about personal lines...all of their carriers have pulled out. The application process on the commercial side is slow and painful and their carriers will ask you questions that you have already provided the answer to. Their system needs updating and it is not easy to use. I signed up for 6 months, cancelled after one, obviously didnt get any money back, but thats ok. Would not recommend.

REFUSING TO CANCEL MY AGENT ACCOUNT. I'VE REQUESTED CANCELLATION NUMEROUS TIMES. They aren't worth S. On hold for 20 MINUTES+, numerous emails sent to SUPPORT, they even PHONE SCREEN. My advice to agents is to avoid this place at ALL COSTS, THEY JUST WANT 250/M FOR NOTHING. THE WEBSITE WAS SUBPAR AND BRIGHTFIRE WORKS WITH THEM.... ONLY WANTING MORE AND MORE MONEY BUT NOT HELPING THE BOOK TO GROW IN ANYWAY. ITS A SCAM. SCAMMING AGENTS AND CUSTOMERS. ALSO, IN CERTAIN STATES, THEY DON'T EVEN HAVE COVERAGE UNLESS THE PERSON IS "PRIME"... THERES NO CARRIERS FOR SUBPRIME, BUT YET YOU PAY A PREMIUM FOR THIS SUBPRIME SERVICE!!! STAY AWAY.

Terrible service, avoid at all cost

Not very helpful. I feel he is more about making the obligatory calls but not about truly offering assistance.