Todd M.
So 12 units purchased and 3 had issues…
So 12 units purchased and 3 had issues (even my stylist noticed upon cutting in felt off) and now after ignoring emails for ages, now held me accountable and have stated they refuse to ever sell to me again. Finally got a reply after the ignored emails only to now be held accountable for it being "3 months" as if that was my fault. It's now officially buyer beware. "As a last time exception, we are offering a $50 refund to your card. Please note that we will not be able to fulfill any future hairpiece orders."
Response from Superhairpieces.comAug 21, 2025
We're sorry to hear that some of the units you received did not meet your expectations. When multiple issues are reported with the same unit, we always ask clients to return the hairpiece for inspection so we can properly assess the concerns. In this case, we did not receive the item back, and continuing to request a replacement without allowing us to inspect it would be unfair to other clients who follow this process. Our goal is to make things right in a fair and consistent way for all of our clients. We tried our best to resolve the issue, but it seems you were not satisfied with any of the solutions provided. Despite our repeated efforts to assist, you have continued to post negative reviews online, which may mislead other customers and do not reflect the full context of our resolution process. Our team remains committed to helping you resolve this matter, provided you're willing to cooperate and follow the standard procedures we’ve outlined. Superhairpieces