Superhairpieces.comReviews of superhairpieces.com

When I ordered it I was told it was in stock and that I'd be receiving a tracking number as soon as it shipped. That was on the 4th, it's now the 14th. I to the follow-up message stating that it was being shipped from the other way a different warehouse and then I would receive a tracking number. That was a week ago. I called and spoke to someone at the company and asked what was going on and they couldn't tell me, they just said they have two times that they ship out and apparently mine wasn't on either time. Still no tracking number.

I don’t feel that I received fair credit for a batch of defective hair piece tapes that I was told to “just keep and give away to someone”. That is not common, fair business practice. I should have been provided the means to return the defective product and it should have been replaced with non-defective product.

I bought a M101V color 560 in March and I bought this M104 color 560 and had it cut in. The M104 is much darker. It’s also cut in too short, but that’s probably my fault for choosing the 225 cut in style I just ordered a M105 color 560 and am having it cut in the style 333. I understand that each system is made individually, but the difference is very noticeable. I will send a picture attached to this e-mail to show it.

The max number allowed to purchase gallons is 5, when making a purchase this number is not shown so the customer doesn’t know and the customers need to try every number until trying 5 to realize this is the max number, so if you buy a lot you’re going to encounter issues placing the order. This number doesn’t even make sense as every box they use fits 4. Please update the system and show the customer how many pieces they can purchase. Te lady who called like 5 times has a bad attitude and should not be the one talking to customers.

VERY difficult to speak to a person that English isn't first language. Also VERY difficult to hear her, while there is so much background noise.

Wasn't shipped when ordered like specified. Was a week later than expected because my wife ordered the piece and shipped it on my name and they flagged our purchase as fraud. Instead of reaching out and verifying that it was me and my wife ordering the piece and that we have the same last name, address, etc they would not accept this and requested a copy of my ID!!! How wild. I know they say it was to protect from fraud but it really felt like they were the ones trying to fraud me. Safe to say I was very angry with their customer service and their verification process which makes zero sense. I will say the hair piece did finally come in and it is of good quality which is important but now I still have not gotten it installed because I did not have it in time for my original appointment so I am still waiting for my new appointment.