Gus
Company will not Own thier Mistakes
Had an issue with their order system. CSR insinuated I was lying. Contradicted themselves. I caught them lying. Asked to speak to a Mgr. (on 2 occasions), each time they said they would have one call me, never did. All is recorded on their phone system, and I have a voicemail and email of them lying. Filed a complaint with the FTC. Report #160751249 I DO NOT recommend this company, moreover, I WARN AGAINST this company. FYI, I was prepared to spend $2,000+ a year with this company, not anymore. They lost $2K over $40. Petty.
Response from Superhairpieces.comOct 5, 2023
Hello Gus, we do apologize for the inconvenience you have experienced. As you know, the product that you ordered was out of stock in our Florida warehouse so Shipping team had to overnight it from our Canada warehouse instead. Unfortunately, it was delayed by 1 day due to devastating wildfires in Quebec and Ontario provinces in Canada- this was confirmed by UPS Canada when we called them, so when you called UPS USA, they might not have the most updated information. Some factors such as severe weather, natural disasters, and other conditions can occasionally delay or disrupt the delivery that are beyond our control. I see that our team has tried our very best to assist and accommodate you, even to the point of a full refund, but instead you left us with a FTC complaint and a bad review. Please contact us at [email protected] or 1-866-814-7879 if you have any questions or would like to discuss this matter further. Ryan T - Customer Support at Superhairpieces.