SupercutsReviews of supercuts.com

Made a 10 am appt. THE DAY BEFORE. Arrived day at 10 am waited until 10:45 after several men and women had been serviced by the two hairdressers on the floor. I stood up and asked the receptionist if someone could take me as I had other appts. for the day for work and needed the 10 am to have been respected. One of the hairdressers told the other hairdresser that “u should never apologize to a customer”. I never asked for an apology. I asked that my appt. be met albeit 45 minutes late. I did get my haircut, well done too, but will go anywhere else but the Suoercuts in my town…UGH!

I went here had to pay 22 dollars and did not even get the haircut I wanted that person that cut mY hair picked up the clipper and just cut straight down the middle of with the wrong size did. not even care what I wanted I did not get I wanted I will never ever go back

Went to supercuts and saw my usual stylist,I have had 2 bad experiences with this salon before and where one stylist screwed up my hair, another made it passable, but yesterday was the worst yet. I am so mad My husband didn't know what to say, but the look on his face said it all. 'Why did you go back there? They've hacked into your hair!! It's not even straight. You could have done a better job by yourself!!!' I was so mad and upset. I have to go back now and hope that it can be fixed somehow. At present I'm having to wear a hat!!! That's how bad it really is. They won't give me a refund and no apology 😒 VERY VERY ANGRY AND INFURIATED!!! Could cry!!!! KMT

I have been waiting for weeks for a response on Facebook messenger about my inquiry regarding my experience that I had using a gift card at one of my local near by Supercuts salons . I also filled out the contact form on there website since there is no way to reach them over the phone . I was unaware of the small fine print on the back of the gift card stating that only participating salons can use the gift card . The salon I went to wasn’t one of them and I was unfortunately carrying six dollars cash in my wallet thinking my gift card would take majority of my bill at the salon .fortunately the owner of that supercuts salon gave me grace this time and let it go for being unaware of their gift card policy and just let me get a haircut service without payment in return this time.but I still would appreciate any a contact or follow up regarding the messages I have sent asking for a list of salons/locations in my area that still do accept gift cards so this doesn’t happen again. I do think this is more better than calling the salon prior to going because they do tend to get busy during certain times of the day and can’t answer the phone.

I just wanted a trim at Peterborough branch. The hairdresser cut less than 1 cm. I asked for a little more off, maybe 1 inch. I was told I had to have a shampoo, which I didn’t want. I was then told it was “company policy” I had to have a shampoo. So, basically, the customer cannot ask for what they want. The hairdresser dictates what you will have. And that cost me £24. My husband, at the same time, paid £13 for a great hair cut and proper style at a nearby salon (he has long hair). Supercut is a rip off and do not do what you want. They’re only interested in ensuring you pay for services you don’t want or need. Never again!

I went in with a photo of exactly what I wanted. Something pretty and professional. My own husband was afraid when he looked at me. I look like a unicorn who belongs in the marines. Never going back.

I wish I could give this salon negative stars. When I walked into the salon in Putnam, CT, my hair was parted on the right and straight. The stylist asked me what I wanted and told her that I just wanted the ends trimmed to make them even. After she "shampooed" my hair (very inexperienced), she combed it out. She parted my hair in the middle and began to trim the ends, then blew it dry. All the while I was turned away from the mirror and couldn't see what she was doing. She never asked if I wanted a new style so I assumed she would style into the same look I had when I walked in. When done, my hair was still parted in the middle and she had "styled" it into straggly curls. It was awful. It was still damp but I just wanted to get out of there. After arriving home and fixing the style myself I discovered that not only had she cut 1.5+ inches off the length, but the right side of my head was about 1/2 inch shorter than the left. That's a trim? Not in my world. I will never go back there.

I went in for color and cut. After showing stylist pics of hair. She and another stylist assured me that goal is achievable. I arrived with medium length red hair and left with choppy hair with black streaks. Some areas are red some are ashy and some are black. They stylist could not explain why the black steaks and said that the balck may wash out after serval washes! Not only were they rude, but demanded full price for services rendered. Worst experience of my life!! Supercuts customer service only has email and they have not responded to 2 of my emails!!!